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S
Sangreal Smith
August 27, 2020
Question

Employees cannot sign into Workforce

  • August 27, 2020
  • 12 replies
  • 58 views

Hi,

 

I have 79 employees and the majority of them are messaging me today that they are unable to login to Workforce.  The message they see is "We can't sign you in.  Your employer has adjusted your access to Workforce.  You'll need to reach out to them to regain access."  But, I haven't done anything!!!  How do I fix this???

 

Thank you in advance!

    12 replies

    Show previous replies
    L
    Lisababy1938
    November 2, 2022

    I can't sign in my workforce to get my check stud. I forgot my password

      L
      lin_jcaj
      Level 9
      November 2, 2022

      I can help you can log in to your QuickBooks Workforce again in no time, Lisababy1938.

       

      You can reset your login credentials through the sign-in page. Click the I forgot my user ID or password link so you can enter a new one. I'll show you how to do it:

       

      1. Go to this page: QuickBooks Workforce.
      2. Click I forgot my user ID or password.
      3. Enter your email address used by your employer during your first sign-up.
      4. You'll receive an account recovery email.
      5. Access your email and click Reset password.

       

      If you're still unable to log in, I suggest contacting your employer to reset your access to Workforce.

       

       I’m adding links that contain answers to frequently asked questions and other tasks you can do in QuickBooks Workforce.

       

       

      Feel free to get in touch with me here for any additional questions. I've got your back. Have a great day.

      A
      AnneB8
      New Member
      January 28, 2023

      When some employees attempt to update their Workforce profiles, they receive the following message.

       "updates are disabled because your employer doesn't use QBP anymore" 

      The following link was suggested to contact customer support, however, the problem persists.

       https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=sbsegUsCoreWorkforce

      We are using QuickBooks Online Payroll.

      MariaSoledadG
      MariaSoledadGQuickBooks Team
      QuickBooks Team
      January 28, 2023

      I have another way how you can fix the error you're getting, AnneB8.

       

      There are times your browser is full of frequently accessed page resources that may cause some unusual responses. You can log into your QuickBooks Online (QBO) account in a private window (incognito). I've provided the shortcut keys below.

       

      • Press Ctrl + Shift + N (Google Chrome).
      • Ctrl + Shift + P (Firefox).
      • Control + Option + P (Safari).
      • Press Ctrl + Shift + N (Microsoft Edge).

       

      Once signed in, double-check if fixes the issue. If so, return to your default browser and clear the cache to speed up the loading process. Every so often the cache becomes overwhelmed with older data which can potentially cause viewing and performance issues. Clearing it will refresh the system, and you'll be able to work with a clean slate. However, if the issue persists, try using other supported browsers. 

       

      However, if the issue persists, you can reach out to our chat support team from Mondays through Fridays, 6:00 AM to 6:00 PM PT.

       

      Moreover, learn some of our payroll reports that you can use from this article. This lets you take a closer look at your business finances and employees: Run Payroll Reports In QuickBooks Online Payroll.

       

      Fill me in if you have further questions about the error when logging into the Workforce. I'll always be right here to help.

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