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J
jeffsinthehouse
May 13, 2021
Question

Error Code 40001

  • May 13, 2021
  • 21 replies
  • 3 views

There's a warning in Payroll Center saying: Update your payroll account info by July 31, 2020. So, I clicked "Update account" > "Update now", and I get  Error Code : 40001. Does anyone have a fix that does not require waiting forever for an online chat, or talking to someone in support that has roosters in the background? Thanks in advance.

    21 replies

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    CivilUnrest87
    CivilUnrest87
    March 20, 2026

    Finally a solution (in March of 2026).  I contacted support via Chat and was able to get this resolved. The problem stems from the company file being out of sync with my administrative login credentials. In simpler terms, there is a "communication gap".  

    The support person said they needed to  align my Realm ID which allows a “handshake” between QBD and the Direct Deposit system.  Took about 30 minutes and a remote desktop session to get resolved.  But it works now!

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