Finish Your Payment Customer Email

I have an open case with them and spent an hour on the phone today with support and had to implore them to investigate more and get back to me with real answers. I also opened up a Better Business Bureau case because QuickBooks contacted my clients in my name, without authorization, and gives me no setting to prevent it (or control it). 

In my opinion, in addition to halting this automated email immediately that was unauthorized, QuickBooks should be sending a formal email to all impacted parties explaining their system error and apologizing for the intrusion.

Provide controls or remove this irritating POS immediately. 

This is impacting my account as well. I received an email from QB a few weeks ago this is resolved but it’s still impacting my account. Can I be added to the list to get this fixed ASAP?

Please add me to the list to get notified when there is a fix. This is outrageous. 

Just sent out a batch of another 6 emails to my clients without my say so, what the hell?!?!?

Until Intuit fixes this intrusive and unprofessional behavior, I’m adding the following to all our invoice emails:

Please note: You may receive an email in a few days with the subject, “Finish your payment to Geek Girls IT Services.” Quickbooks has started sending these notifications without their customers’ permission. They have acknowledged the issue but have not fixed it yet. We apologize for the inconvenience. 

You guys are going to love this … I was loathe to do this, but I waded into the support labyrinth because i can’t have them emailing these tacky abandoned cart messages to my customers …

THEY HAD CLOSED THE ORIGINAL TICKET, already marked this problem as resolved. (Same day that they spammed six of my customers)

It took about 2hrs and I battled through 4 freaking agents and still had to hand over my screen for them to actually believe me and finally got to the end and they have started another ticket.

What an orwellian nightmare

Current one is INV 167638

I am having the same problem. I tried contacting customer support, they claimed they fixed the issue, but they just turned off my regular invoice reminders, not these new “finish your payment” reminders. I am here to figure out how to turn this off. I send out a lot of invoices each month and my customers are starting to get very at these unnecessary reminders.

Yeah, thats what they tried to tell me too. I pointed out on the screen share that the invoice reminder emails are NOT the same as payment nag emails. I am not entirely sure they get it. I got this super annoying NO-reply email from them today, so I have no means of figuring out if they even understand the problem or not. Its in the right ballpark, but not precisely the problem … 

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