Question

Quickbooks Desktop crashes Windows File Explorer

Forum|Forum|3 years ago
August 15, 2022
25 replies
40 views

Quickbooks has begun causing Windows File Explorer to crash/restart, usually when switching from one company file to another or simply closing the program. This causes issues with most other programs that are running at the time. Some examples:

- It causes Microsoft Outlook to crash and restart (sometimes losing recently downloaded emails)

- It causes Mozilla Firefox to freeze complete and require a forced shutdown

- It causes Microsoft Office programs (Word, Excel, etc) to crash and restart and lose unsaved work

It has gotten to the point where I have to remember not to have any other programs running while using Quickbooks. This needs to be fixed immediately. Does anyone have the same issue? Any solution?

QuickBooks Desktop

M

mv32

Level 8

I haven't seen any reports yet, which is the same to your concern, @maccoco.

I know how important it is to run a couple of programs while multi-tasking. Rest assured, I'm here to give you quick tips to resolve the crash issue with the other programs caused by the system.

Since QuickBooks Desktop seems to push this issue, I suggest checking if it has the newest version by pressing F2 (or Ctrl + 1) to open the product information window. If not, make sure to update the program to the latest release for its version. The patch may contain codes to inhibit crash issues with other running programs.

Here is the latest release for each version:

QBDT 2022: R4(March 2022), R5 (May 2022)
QBDT 2021: R9 (April 2022)
QBDT 2020: R14 (May 2022), R15 (June 2022)

Additionally, ensure the programs that are encountering the crash (Microsoft Outlook, Mozilla Firefox, and Microsoft Office applications) are fully updated as well, with all the latest patches. This will ensure all the programs are running smoothly while running them all at once.

If the issue persists, I recommend checking the system requirements to see if QuickBooks is compatible with your operating system or other applications.

Please get back here and update me on how it goes. I'm always here to help. Take care always.

M

maccocoAuthor

Hello,

I am updated to the latest version of Quickbooks Desktop Premier 2022 (Release R5P). All of my other programs are updated as well, but that is not the issue. Quickbooks is crashing part of Windows when I switch company files (not fully, just causing something to stop and have to restart, which disrupts every other program running). All programs stop (some freeze, some restart, all lose progress), the task bar temporarily goes blank then repopulates. I don't think this is an issue of incompatibility of versions of some programs. This is Quickbooks crashing something vital in Windows that causes it to have to restart part of itself. Quickbooks is definitely the problem because this does not happen when Quickbooks is not running. Also, this has happened on two different computers: one Dell laptop, one HP desktop. With the Dell laptop, started happening while still running Windows 10 and persisted after upgrading to Windows 11. With the HP desktop, it came with Windows 11 which I fully updated before installing Quickbooks fresh on it, and it still happens.

A

AbegailS_

Level 6

Hi there, @KimberleeB.

I definitely want to fix this and avoid data damage as much as possible.

Aside from the Tool Hub, there's one more solution we can do to fix the crash issues.

We can do a clean uninstall and reinstall solution to fix the crashing issue. Those crash instances are likely caused by damaged components in the program.

To do a clean uninstall:

Open the Windows Start menu.
Search for “Control Panel”, then open it.
Select Programs and Features or Uninstall a Program.
Find and select your version of QuickBooks Desktop.
Click Uninstall/Change and then then proceed with Remove.

After uninstalling, reinstall as you would normally.

A reference about the clean install step can be found here (solution #2 is also found here): Clean install QuickBooks Desktop.

If the issue persists, I'd suggest to have this checked by our support. They can use their tools to investigate what's causing the crashes, and if needed, report the issue to our engineers.

Here's how to contact them:

In QuickBooks Desktop, press F1.
On the pop-up window, click the Contact Us button.
In the box, we can type something like "QuickBooks Desktop crashes Windows File" or similar.
Click Continue.
Choose how you want to reach us.

Be sure to review their support hours so you'll know when agents are available.

You can also check out this article to find out what your computer needs to run the best QuickBooks Desktop

Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QuickBooks account. From there, you can read great articles that can guide you in completing your future tasks.

Keep me posted how this turns out. I want to ensure this matter gets resolved.

B

Brian7501

We've been having the same issue for about a month now. I have gone as far as wiping a PC and reinstalling everything fresh, but days later the issue came back. Talk about a waste of time. It does seem to happen when navigating a file structure in or outside of QB that contains QB files. Leads me to believe it's the QBVersionTool DLL that tells explorer what version of QB to open each file with that is causing this disaster.

Does anyone have a way to roll back to before the R5 patch as a method of testing this?

Here's a quick snippet of the # of crashes on 1 machine over the past few days to give some indication as to how bad this has gotten.

DivinaMercy_N

Moderator

Thanks for getting back here and sharing updates about your concern, @Brian7501. I'm here to provide additional information about the crashing issue of the QuickBooks Desktop (QBDT).

Currently, there's an ongoing investigation about QBDT causing Excel, or Chrome to crash. That said, I highly recommend reaching out to our Technical support team so you'll be added to the list of affected users. They will also request additional information to proceed. Once your account is linked, you'll be able to receive notifications about this issue via email. Here's how:

In your QBDT account, go to the Help menu.
Next, select QuickBooks Desktop Help and click Contact Us.
From there, enter a brief description of your issue and select Let's talk.
Then, choose a way to connect.

The recommended workaround for this is to select the Autosave feature in your Excel and set the timer to 1 minute instead of the 10-minute default. This way, you will be able to recreate changes within the last 60 seconds rather than the last 10 minutes.

Additionally, I've added this helpful resource that contains a compilation of self-help articles for QBDT that you can use as a guide in performing your tasks: QuickBooks Help page.

Please let me know how the interaction with the support goes. I appreciate any details you can add and I'm just right here if you need further help in managing your QBDT account. Have a delightful day and take care.

E

eric-einstein

Hi @DivinaMercy_N . I've been asked by your colleagues to be added to the list of affected customers for this issue. Thanks.

For those affected by this issue, here is the email I received:

I appreciate the things you've done to resolve the crashing problem you're currently having. As I looked into it further, I discovered that we have an ongoing issue with this. Our engineers are already working on a solution.

I recommend contacting our QuickBooks Desktop Support by following the steps provided by my colleague Divina_N if you haven't been added to the list of affected users, or using this direct link: Contact Us.

You may also want to read this article for more information on the Windows operating systems that provide the best QuickBooks Desktop 2022 experience: System requirements for QuickBooks Desktop 2022.

In addition, I'll be sharing this resource, which contains the new features in QuickBooks that will help you streamline your daily accounting tasks: What’s new in QuickBooks Desktop 2022.

You can always count on us if you have other concerns or inquiries. We're available to help you at any time.

W

WCLP

This has been happening to me too. File Explorer & Excel.

E

eric-einstein

I have the same issue once I upgraded from QBDT Pro 2019 to 2022. I even bought a new PC, which moved me from Win10 to Win 11, hoping that a clean system with a clean install might resolve things but it did not. Switching company files, logging onto Direct Connect banking, and connecting to Assisted Payroll all cause crashes. Everything is up to date in terms of both QBDT, the system, and other apps.

What crashes? It is not limited to what is listed in a few replies above.

Windows (the taskbar disappears then rebuilds itself; both Win10 and Win11)
Firefox (freezes)
KeePass (quits)
KeePassXC (quits)
Windows Explorer (open windows close/quit)

What is going on that QBDT is causing issues outside of QBDT? That seems like sloppy coding, at best, and malware, at worst. What are you guys doing with the rest of my system that you shouldn't be? Intuit, please help!!

G

Giovann_G

Moderator

Hello, Eric.

I appreciate the things you've done to resolve the crashing problem you're currently having. As I looked into it further, I discovered that we have an ongoing issue with this. Our engineers are already working on a solution.

I recommend contacting our QuickBooks Desktop Support by following the steps provided by my colleague Divina_N if you haven't been added to the list of affected users, or using this direct link: Contact Us.

You may also want to read this article for more information on the Windows operating systems that provide the best QuickBooks Desktop 2022 experience: System requirements for QuickBooks Desktop 2022.

In addition, I'll be sharing this resource, which contains the new features in QuickBooks that will help you streamline your daily accounting tasks: What’s new in QuickBooks Desktop 2022.

You can always count on us if you have other concerns or inquiries. We're available to help you at any time.

H

hcchcc

I support users of all different versions of Quickbooks. I have users experiencing this problem in Quickbooks Enterprise as well as Quickbooks Premier. I have brand new computers with clean Windows 10 OS and new clean install of Quickbooks that are having the problem and have tried removing security software but nothing has worked. Have you been able to find a solution?

C

CorbettSC

I have the same issue. As soon as I open Quickbooks Premier Plus Contractor Edition 2022, Microsoft products shuts down (Edge, Outlook, Excel). I just upgraded to 2022 3 weeks ago, this never happened with my older version. I used Quickbooks Tool Hub and still have issue. Need a fix.

MaryLandT

Level 10

Thank you for joining this thread, CorbettSC.

Our Product Team is still finding a fix to stop QuickBooks Pro 2022 from crashing. While the issue is still in progress, you can contact our Live Support Team and have your account added to the investigation. That way, you'll receive updates via email once fixed.

Don't hesitate to post again if you have other QuickBooks concerns. The Community forum is always open to answer your questions.

K

kcb4jpa

Still waiting on a fix for this critical problem - any signs that it will be fixed soon???

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