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erika26
November 22, 2022
Question

Quickbooks Desktop Premier 2019 activation

  • November 22, 2022
  • 5 replies
  • 78 views

Good day,

 

I had to re-install my laptop as the hard drive stopped working.

The new hard drive on the same laptop with the same name. When i try to activate it always fails over and over when I complete the activation screens.

 

Any assistance on whom I can contact to assist me?

 

Thank you

5 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
November 22, 2022

Can you login to your CAMPS as the Primary Contact and find your license code there?

erika26Author
November 22, 2022

Hi,

 

I created and account on camps which we never had.

We do have the license codes and product number and the install accepts it, btu then I have to activate and that fails continuously.

 

It seems the webservice calls fail to intuit. Is there a way to manually activate or bypass the web activation?

 

Thanks

Klent
Level 8
November 22, 2022

Thanks for getting back to us with those details, Big-Al. 

 

There are several reasons why you are unable to activate your QuickBooks Desktop. Most of them are related to connection errors and outdated version.

 

For discontinued products (2019 and below), you can no longer directly activate them within the program. You'll have to contact our Customer Care Team so we can register your software. Here's how:

 

  1. Open QBDT, then go to the Help menu.
  2. Choose QuickBooks Desktop Help/Contact Us.
  3. Click Contact Us at the bottom.
  4. Enter a brief description of your issue and click Continue.
  5. Follow the onscreen instructions.
  6. Choose how you'd like to connect with our representative.

 

 

I've also included an article that will guide you in restoring company files after the activation process: Restore your data.

 

Let me know how the chat/call goes as I want to ensure that everything is taken care of. If you have any follow-up questions, please don't hesitate to post them below.

    erika26Author
    November 22, 2022

    Thank you for the assistance, all has been activated.

    I got in contact and was assisted with manual activation.

     

    Angelyn_T
    Angelyn_TModerator
    Moderator
    November 22, 2022

    Thank you for getting back, Erika. 

     

    It's my pleasure to know that you've activated QuickBooks Desktop successfully. From there, you're now ready to start tracking your entries. You may review the resources from these links as your guide:

     

     

    If there's anything else I can help you with QuickBooks, let me know by adding a comment below. I'm more than happy to help. Have a good one!

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