Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
E
ehalai
May 31, 2021
Question

Quickbooks POS v18 Client not connecting to Server

  • May 31, 2021
  • 1 reply
  • 45 views

Hello.. Hope you all doing great..

 

I am having issues with my v18. since yesterday. When open my QB POS v18 on client machines it gives error..

after the screen to loggin in.. and after giving the password .. it just stucks and doest log in.. 

error image is attached.. I am using quickbooks pos since 12 years starting from v9. but havent got into this type of problem..

machine is windows 10.

please help

 

regards

1 reply

DivinaMercy_N
DivinaMercy_NModerator
Moderator
May 31, 2021

Hello there, @ehalai. Thanks for posting here. 

 

I'd be happy to share with you the steps to get rid of that error. Before this, let me share some scenarios resulting from this error. This happens when:

 

  • The computer doesn't meet system requirements to run QuickBooks Desktop Point of Sale.
  • A damaged company file.
  • The client's workstation can't find the server on the network.
  • Windows security is set too high.
  • The Point of Sale installation is damaged.

 

Then, to fix it here are the steps you can perform:

  1. You'll have to empty the contents of the Entitlement Client folder.
  2. By the use of Windows Explorer, go to: C:\Program Data\Intuit\Entitlement Client\v8.
  3. Press Ctrl+A keys to select all the files in the folder, then press Delete.
  4. Click Yes to confirm.
  5. Once done, relaunch QuickBooks Desktop Point of Sale and re-register the application.

 

If the resolution above does not work for you, follow these steps:

  1. Display hidden files and folders on your computer.
  2. Go to the Windows Explorer and navigate to: C:\Program Data\Intuit\ QuickBooks Point of Sale XX\Ini.
  3. Right-click WSActivity and select Rename.
  4. Type OLDWSActivity and then click anywhere to save the change.
  5. Close the window and open QuickBooks Desktop Point of Sale.

 

Also, you can always visit our Community help page to find articles you can bookmark for future use. Simply, enter a keyword of your concern on the search box or select any of the categories displayed.

 

Keep me posted if you have further concerns accessing your POS program. I'll be on the lookout for your response. Have a good one.

E
ehalaiAuthor
May 31, 2021

thanks alot for your reply and potential solution. but its still not working..

 

1- systems are visibile on network.

2-ping test works on all 

3- reinstalled client and server POS

4-deleted entitlement 

4- changed wsactivity

5-reset firewalls

 

still not working.

 

even triend installing v9 i have from 2010 files.. it is also having same problems

 

thanks again

JessT
JessTModerator
Moderator
May 31, 2021

Hi ehalai,

 

Thanks for keeping us updated on the solutions you've tested. I'd like to share information about the error in case the same thing happens in the future.

 

The error about the client not connecting to the server is encountered when the POS server is rebooted while the client workstation is still accessing it. Normally, we just let the client workstation close the POS, then restart the server station and let the client station access it again.

 

You've already gone through a handful of steps that we also suggest when the first solution will not work. At this point, it’s best to reach out to our QuickBooks POS Support. That way, they can use more tools to check this further.

 

On the other hand, I see that my colleague shared some references related to this issue. In addition to them, you can also check the QuickBooks Point of Sale FAQs for more references in the future.

 

I'm just a comment away if you need anything about the QB POS. Take care and more power to your business.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement