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K
KSLL
December 18, 2018
Solved

Script Error when opening 2018 Premier

  • December 18, 2018
  • 2 replies
  • 0 views

keep getting a popup box "script error" - Error is "Unable to get property'length' of undefined or null reference

Best answer by Revscott

Script errors are in fact errors in Internet Explorer. Even in Windows 10, IE is still present.

And Intuit programs use IE to display many of the screens in QuickBooks.

 

What it is indicating is an error in Internet Explorer is occurring when it is trying to display portions of the program.

 

In some cases they are harmless and the script error reporting can be turned off. In other cases there is a problem with IE and there are steps to take:

 

https://answers.microsoft.com/en-us/ie/forum/all/script-errors/ee9ed848-b73d-49cc-8f92-e25da50c938f

2 replies

R
RevscottAnswer
December 18, 2018

Script errors are in fact errors in Internet Explorer. Even in Windows 10, IE is still present.

And Intuit programs use IE to display many of the screens in QuickBooks.

 

What it is indicating is an error in Internet Explorer is occurring when it is trying to display portions of the program.

 

In some cases they are harmless and the script error reporting can be turned off. In other cases there is a problem with IE and there are steps to take:

 

https://answers.microsoft.com/en-us/ie/forum/all/script-errors/ee9ed848-b73d-49cc-8f92-e25da50c938f

    NFern
    NFern
    December 21, 2019

    In QuickBooks on the menu bar click HELP>Internet Connection Setup>Next>Advanced Connection Setting>Security (tab)>Restricted Sites>Sites. In the "Add this website to the zone:" paste or type url address the error message is complaining about, such as uxfabric.intuitcdn.net, as an example. Click Add>Close>OK>Done.

     

    Logoff QuickBooks and then log back in. The script error message will no longer appear.

    This can be used for all script error messages when opening QuickBooks. I have encountered several. They all seem to be connected to "User Experience Enhancement" (aka User Tracking) that are not functioning correctly. Blocking them does not affect the software....other than to block some pop-up ads Intuit may try to send.

     

    You can answer YES or NO to get past the script error message if you are not bothered by it and do not want to take the above action. It does not affect QuickBooks one way or the other.

    N
    NukePooch
    April 7, 2020

    I work as an IT Support Provider. One of my clients has been annoyed by this issue for the past month.

    I added the site to the Restricted Sites area.

    It worked...the script didn't pop up.

     

    However, three more script error popped up instead, two of which have no URLs to 'Restrict'. 
    I removed the site from Restricted, as one error is better than three...

    Tori B
    Tori BQuickBooks Team
    QuickBooks Team
    April 7, 2020

    Hey there, @NukePooch. 

     

    Thank you for following the thread and trying the steps posted above. 

     

    To offer another solution, I recommend uninstalling and reinstalling Java, Adobe Flash, and .NET Framework as these are script processing software's and they may be damaged. 

     

    In the meantime, you can check out the details outlined in Script error when using QuickBooks for all solutions for this error message. 

     

    Please let me know if this works for you. I'll be here to help you every step of the way. You can always reach out to us here in the Community anytime you find you need a helping hand. Take care and enjoy the day! 

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