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C
Cathy K123456
June 12, 2025
Question

Shipengine - 3rd party billing

  • June 12, 2025
  • 1 reply
  • 4 views

We just moved to the new shipping manager and have our UPS and FEDEX connected.  How do you apply a 3rd party billing or a return label?  We need this fixed ASAP if it is not possible.

 

I looked on Shipstation.com and it says there should be an Additional Options button, but i don't see it.

 

Please help!!

 

Cathy

    1 reply

    C
    Candice14
    Level 8
    June 12, 2025

    Good evening, @Cathy K123456. 

     

    Welcome to the Community! Let's work to get this problem handled. 

     

    Have a you tried the steps listed below to get the results you need?

     

    Note: You will need to be the admin when using these steps. 

     

    1. Ensure QuickBooks is updated: Make sure you have QuickBooks Desktop 2024 or a later version, and that it's updated to the latest release, according to QuickBooks.
    2. Access the Shipping Manager: Go to File > Shipping.
    3. Configure Carriers: Add your UPS and FedEx accounts by clicking Manage Carriers and then selecting the Additional Carrier tab, according to QuickBooks. You'll need to sign in with your carrier credentials.
    4. Create a New Label or Invoice: Go to + New and select Invoice (or open an existing one).
    5. Create Shipping Label: Click on the Create shipping label button on the invoice.
    6. Configure Shipment Details: Provide the necessary shipping information, including the recipient's address, service, and weight.
    7. Apply Third-Party Billing: If needed, specify the third-party billing details, including the billing account number and address.
    8. Apply Return Label: If you need to generate a return label, ensure the return address is pre-configured and select the appropriate return service.
    9. Print and Track: Once the label is created, you can print it and track the shipment within QuickBooks or through the carrier's website.

     

    Review this guide for more details: New Shipping Manager. 

     

    Feel free to reach back if the issue is still occurring in the system. I'll be just around the corner! 

    C
    Cathy K123456Author
    June 12, 2025

    Cadice,

     

    Thanks for the response.  It won't let me add a screenshot.  but all i have for add'ons are:

     

    Delivery Confirmation

    This package requires addtional handling

    insurance

     

    Any ideas how to get the other options to show up?

     

    J
    j528868
    June 16, 2025

    Refer to the other thread about the new shipping manager.  These are features that NO ONE has access to and they aren't carried over from the legacy shipping manager.  Quickbooks support has made it clear they have no idea if/when these features will be available.  It's a significant problem for most businesses that ship B2B.  All of the posts here from QB will not help you as no one can access that.  Calling support won't help you.  You just have to suck it up until they actually release a version that works.  I wouldn't hold your breath.  

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