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pettycmetro
July 9, 2022
Question

Switch to multi-user

  • July 9, 2022
  • 1 reply
  • 3 views

I am using QB Desktop 2017. I have 2 other users accessing the company files over a network. Suddenly I'm in single-user mode and I cant switch to multi-user mode. It looks to me like the hosting machine has been changed but I cant find out who/when it was changed. When I look on the hosting machine under File/Utilities I see "Host Multi-User Access". I have checked the other computers and neither of them look like they have designated themselves as the hosting machine.  They all say "Host Multi-User Access".  

 

Is there anyway I can force the correct hosting machine to specify that it is the host so I can switch to multi-user mode. 

1 reply

R
Rasa-LilaMQuickBooks Team
QuickBooks Team
July 9, 2022

I can see how the issue you're having when switching from single-user to multi-user mode has taken hold in accomplishing your tasks in your company file, Pettyc.

 

Let's run the QuickBooks File Doctor to troubleshoot your network issues. This built-in tool can also be used to recover a damaged company file. 

 

Before using the utility, you must first download and install the QuickBooks Tool Hub and then lodge the mentioned tool from there. I'm here to help you with performing the steps.

 

To launch the tool:

 

  1. Make sure to close your QuickBooks.
  2. Download the latest version of the QuickBooks Tool Hub (1.5.0.0) and save it where you can easily find it.  
  3. Open the QuickBooksToolHub.exe link.
  4. Follow the on-screen instructions to complete the installation process.
  5. Next, double-click the icon on your desktop to access the tool hub.
  6. From there, head to the Company File Issues menu on the left panel and click Quick Fix my File.
  7. Tap the OK button once completed and then launch your QuickBooks.

 

If you continue to get the same result, let’s go ahead and launch the QuickBooks File Doctor. Here’s how:

 

  1. In the tool hub, go to the Company File Issues menu on the left panel and click the Run QuickBooks File Doctor button. Please know that it can take up to one minute to open it.
  2. In QuickBooks File Doctor, choose your company file from the drop-down menu.
  3. If you’re unable to see it, select Browse and Search to find your file.
  4. Press the Check your file option and then Continue.
  5. Enter your QuickBooks admin password and then click Next.

 

Here’s an article that provides more in-depth information about this process: Fix company files and network issues with QuickBooks File Doctor.

 

For additional resources, see the following article: Resolve network issues with QuickBooks File Doctor test results. It includes comprehensive instructions and illustrations for hosting QuickBooks company files in multi-user mode.
 

This reference will also show you how to handle issues when switching to multi-user mode: Fix Error H202 and H505.

 

Reach out to me again if you have any other QuickBooks concerns or additional questions about using the multi-user mode. I'm always ready to answer them for you. Have a wonderful weekend ahead, Pettyc.

P
pettycmetroAuthor
July 12, 2022

Sorry but I followed all directions and I am still having a problem. Is there a way I can get in touch with a person who can login remotely and help me fix this?

A
AileneAModerator
Moderator
July 12, 2022

Hello, pettyc. 

 

I appreciate you in taking your precious time following the steps to resolve the issue. I can redirect you to one of our expert customer support teams. They have the tools to pull up and screen share with you to help you with switching from single-user to multi-user mode. 

 

Here's how to get in contact with them: 

 

  1. Open QuickBooks.
  2. Go to Help.
  3. Select QuickBooks Desktop Help.
  4. Click on the Contact us link and choose a topic.
  5. Enter your account information and click on Submit.
  6. Click on the Start Message button.

 

You may also refer to this article to check our support hours: Contact QuickBooks Desktop support.

 

After fixing the issue with our support, we can start working on your QuickBooks Desktop account again. I've also added an article that'll help you learn the task you can perform when switched to single or multi-user mode: Features available and tasks you can perform in single or multi-user mode.

 

I'm all ears if you have any other queries about QuickBooks. Just add the details in your response, and I swing back into action. Take care!

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