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J
jod
March 7, 2019
Solved

Upgrade Installation Problem

  • March 7, 2019
  • 2 replies
  • 0 views

I downloaded QB 2019 (currently running 2016) and was charged on my credit card.  I followed the instruction to move the download to Applications.  I see no further instructions as to how to install. I am stuck on the screen telling me to move the download.

Best answer by IamjuViel

I am trying to upgrade 2018 to 2020 Desktop Pro. I went through all the steps and when the computer restarted QB was completely gone! When I try to launch exe again, I keep getting this same message “Please restart your computer and re run the installer.”  I tried both the disk and the download, same message. 


Let me help you sort this out, @Whirlygirl.

 

It's possible that the QuickBooks function is damaged. Let's first uninstall QuickBooks and reinstall it using the clean install.

 

Here's how to uninstall:

  1. Close your QuickBooks.
  2. While on your desktop, from the Finder menu, select Go. 
  3. Choose Applications.
  4. Select the QuickBooks icon, and drag/move it to the Trash. 

Next, you'll have to remove both PLIST files from the User folder as well as the System folder. This will revert all preferences back to its default settings, which could cause the product to be unregistered. 

 

To remove the PLIST files in the user folder, here's how: 

  1. From the Finder menu, select Go.
  2. Hold down the Opinion key, then choose Library.
  3. Open the Preferences folder.
  4. Locate the PLIST files with QuickBooks and your version in the name, then move them to the Trash. You'll Delete everything containing "com.intuit.QuickBooks20XX."
  5. Empty the Trash.

Here's how to remove the PLIST files in the system folder: 

  1. From a new Finder window or the icon on the desktop, open the Macintosh HD.
  2. Go to Library, then Preferences folder.
  3. Locate the PLIST files with QuickBooks and your version in the name, then move them to the Trash. You'll need to Delete everything containing "com.intuit.QuickBooks20XX."
  4. Empty the Trash.

Once done, you can now restart your device and reinstall the QuickBooks. To do this, you can check this article for the detailed steps: Install and set up QuickBooks Mac Desktop.

 

The Community is full of experts possessing knowledge in all facets of QuickBooks. Feel free to reach out to us here if there's anything you need. We're always happy to help you along your road to victory.

2 replies

R
Rasa-LilaMQuickBooks Team
QuickBooks Team
March 7, 2019

Thanks for joining the QuickBooks Community, jod.


I appreciate you taking the initial step installing your QuickBooks 2019. I’ll be your guide today, so you can successfully install the software. 


Let me walk you through the step by step process.

 

  1. Go to the Downloads & Updates page to get the link for the version of QuickBooks you purchased.
  2. Choose Yes to All, then click on Next.
  3. Read and agree to the Software License Agreement, then select Next.
  4. Enter the License and Product numbers, then choose Next.
  5. Choose how you want to install the software.
    Express: This allows the installer to make the recommended choices for you. If you choose this option, skip to Step 9.
    Custom and Network Options: You can choose this if you'll be using multiple versions of QuickBooks Desktop on the computer or if you'll use QuickBooks to share data with other users on a network.
  6. Choose where you’ll be using QuickBooks.
    Option 1: I'll be using QuickBooks on this computer.
    Option 2: I'll be using QuickBooks on this computer, and I'll be storing our company file here so it can be shared over our network.
    Option 3: I won't be using QuickBooks on this computer. I will be storing our company file on this computer so it can be shared over a network.
  7. Choose a new installation location or select Next.
  8. Click Install, then select Open QuickBooks to get started.
  9. Activate the software.

Here's an article with detailed information and a video tutorial about the installation process: Install QuickBooks Desktop.


After following these steps, the new software version should now be ready to use.


If you need further assistance with any of these steps, leave me a comment. I’m more than happy to assist you further. Have a great rest of your day!

 

M
MetroWeschem
May 14, 2019

I keep getting this error:

"Setup.exe has stopped working"

When I am trying to Install QB Pro 2019, how do I fix this problem?

A
Anonymous
May 14, 2019

hi @MetroWeschem ,

I confused with your last reply. Did you want to install QuickBooks 2019 for Mac or QuickBooks 2019 Pro edition for Windows?

S
SkinnyRaven
Level 6
March 7, 2019

Don't move the download to your applications folder, you need to mount (open) the download .dmg file. Once mounted drag the application icon over the top of the application folder icon, once your application folder opens release.

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