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joneill86
May 21, 2021
Question

user is doing a task that uses the data in the transaction error

Hi All! 

 

We are running quickbooks enterprise using right networks hosting.

Multiple times a day we get a "user is doing a task that uses the data in the transaction" error. The user it says is doing a transaction is usually not doing anything to do with what the other person is doing. They can log out and back in and everything works for hours at a time until it happens again. Yes, doing this temporarily solves the problem, but it is annoying and time consuming. What is going on? I've seen some other questions that do rebuilds of verify data. We have done that a few times and it really doesn't change anything. Please help. 

 

 

7 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
May 21, 2021

Have you contacted Support team of Right Network and report this issue? They should help you to resolve it technically. Otherwise, you may explore to move your data to another authorized hosting provider. 

DQAdmin
July 1, 2021

We are having same issue with QB Enterprise 2021.   Any lick with resolution?   

 

This happens regularly and drives everyone crazy.   

MaryLandT
MaryLandT
Level 10
July 1, 2021

We've been alerted about this error and our Product Team is currently investigating the issue, DQAdmin.

 

You can contact our QuickBooks Desktop Team so they can add your account to the investigation (INV-59310). Here's how to contact them:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue.
  5. Select Let's talk and then choose a way to connect.
  6. Phone support may be limited due to volume.

If you're unable to open your company file, you can contact them outside of QuickBooks. Let me show you how:

 

  1. Go to this link: Contact us.
  2. Choose QuickBooks Desktop from the drop-down list, then click Continue.
  3. Choose the edition of your company file, then enter a brief discussion of your concerns.
  4. Click Continue.
  5. Select Chat with us or Have us call you.

I'm adding these links for future guides:

 

Let me know if you have other QuickBooks concerns by commenting below. Or don't hesitate to post again. I'm always right here to help you.

fmy
April 20, 2022

I'm not sure if I'm replying in the right place. I've tried refreshing the page, but I don't see my post. I'll try again here. Maybe a moderator has to review it before it appears in the thread? We're very unhappy.

We were having this problem with Quickbooks Desktop Enterprise on our old server, and we tried Verify in the Utility menu, then some other thing in the same menu (I can't remember and I'm not in QB right now). Neither helped. The performance issues, backup failures (both locally and online), and ongoing errors with QB have been painful, so we purchased a new server. As of Sunday, QB is running in Hyper-V on Windows Server 2019 with a zippy Xeon CPU, an SSD, and dynamic memory up to 24GB of RAM. The lag isn't as bad, so part of the problem was old hardware.

We're still working on solving the backup problem and this "Transaction delay" message is super-annoying. Since we're not hosting our data with any service providers, just using Remote Desktop to access the server from inside the warehouse or from home, I'm fairly certain the problem is with QB, not some hosting company. We're looking at alternatives to QB at this point. Calling support hasn't provided resolutions and no one has the time to deal with constant troubleshooting. Often, you have to be in single-user mode, not to mention the fact that NO ONE CAN WORK while we're in there trying to fix things. My window for troubleshooting is typically 4 am - 6 am during the week or on the weekend. And the weekend is inconvenient because most of the team would like to be in there working then as well. This is stressful and tiring. If anyone comes up with a fix, please share.

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