Question

Workforce access

Forum|Forum|6 years ago
July 12, 2019
7 replies
1 view

How do I give access to new employees to Workforce? I spent 3 hours on a call with tech and still can't get it to work. Also, employees are very angry that they only see paystubs back to April 5, 2019, how do I get the others in there? I tried sending online, doesn't work.

How to Use This Site

C

Corpjet478

NO ONE HAS HELP ME!

REALLY!

STILL WAITING HELLO

NEED SOMEONE TO CALLLLLLLLLLLLLLLLLLLLLLLLLLLL ME!

R

RCV

QuickBooks Team

Hi there, flowerlover and Corpjet478.

I'll personally share your feedback with our Customer Support Team regarding the missed call back promises. We'll be able to take actions on improving our customer service.

Our engineers are still working for the permanent fix where customers are unable to change Workforce admin to invite employees and missing historical paystubs on the website.

Since you already contacted our Customer Support Team, you'll be receiving an email update once the issue is resolved.

Visit the us again if you need anything else with QuickBooks Workforce.

L

laura01

This is insane! Workforce should work for everyone and work in the same manner. Why should we have to call support to get on a 'list' to be notified when this is fixed? It should be fixed across the board for EVERYONE. I tired of messing with it and my clients are tired of not getting their pay stubs!

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style2

It is now MARCH 2020 and NONE of our employees have been able to access WORKFORCE to see their paychecks since SEP 2019. Intuit switched us over from the paycheckrecords.com site in SEP 2019. Paycheckrecords.com was working. WORKFORCE is BROKE-FORCE. It has NEVER worked. We have sent out requests to all our employees to sign up to WORKFORCE multiple times. They have all signed up multiple times. The system often would kick them out and lose their account so theyd have to sign up again. Then, when they finally do log in, the system says that there are no records for our company. We have tried to contact support MULTIPLE times. They do not even have a TICKETING system so that we can have a SUPPORT TICKET for tracking. There is NO SUPPORT ANYWHERE on the Intuit site anymore. Go to Support. Try to find a contact number or email address to message a human being. It doesnt exist anymore. Just a SEARCH ENGINE and a CHAT BOT. Also, go ahead and try to start a "chat" with their chat bot. That is broken too. No chat ever even starts. It just keeps spinning waiting for some attendant to join in. I let it go for over 20 minutes, spinning, waiting for an "attendant". They cant even get their chat bot to chat. And yet their BILLING SYSTEM still keeps chugging away taking our money. I wonder why they didnt break their billing system?

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lbb1

I am trying to get into the workforce area to invite employees. It keeps asking me for id and password. I keep entering ID and password but it does not take me into area to send invite. This is ridiculous. What do I do?

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Starrdaark

I am curious as to whether you are now able to access the Workforce management interface from within Quickbooks or if you still are unable to get past the login? I had the same problem for a time, but my access came back unbidden about a week ago or so. It would seem the issue was on Intuit's side all along, likely due to new or added functionality that caused issues until resolved.

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dpatton

QuickBooks Workforce Manage Cloud Services Repair

If you are having similar issues to what my company was having when we tried to manage our payroll cloud services which included employees having issues accessing their view paycheck accounts or inviting new employees than the steps we learned may help you.

Like many we were using a site “View My Paycheck”, since then it now redirects you to “Workforce” related website urls. This is where we believe the root of the issue begins. Intuit claims they sent out a message about this change October 2018 which they may have, may not but whatever the case my theory is when the account was migrated to the Workforce the Intuit ID record on their server side does not match the ID that is signed on our side (the desktop side).

Before you begin make sure you have local access to your company file, if you are using remote desktop you will be fine as long as you have direct access to the company files located on the computer.

1 . Login to your company file as Admin and set it to single user mode.

I would suggest you close any other non essential windows inside of QuickBooks, the goal here is just to have company file open and set to the Home Screen. If you don’t understand the term Home Screen search for “QuickBooks Desktop Home Screen” and view images and you see what I am referring too.

2. Press on F2 or CTRL+1 on your keyboard to open up the product information window. You should see Company Realm ID in the upper right hand side. This should be different for everyone since it is referring to “your” company. Take note that it is properly displaying your company information.

3 . After confirming your Company Realm ID, close the window. Go to the Help Menu, next click on “Reset Intuit ID Settings”, click on Yes then OK.

Now click back on F2 or CTRL+1 on your keyboard to open up the product information window again.

The Company Realm should now display NULL. If it displays Null then you can move onto the next step, if not I will provide instructions below on how to manually reset the your ID.

4. Now we need to setup the new Admin for WorkForce. Go to the COMPANY menu, select MY COMPANY, click on the SIGN IN link on the top right corner of the page above the “Manage My Account” radio button.

5. Sign in using your registered Intuit username and password.

6. Now you should be able to go back to your Manage My Cloud Services. Go to the Employees menu, select Manage My Cloud Services. Under QuickBooks Workforce then select Invite Employees and sign in using the same username and password that you used earlier in these steps. THIS IS A KEY STEP - THEY MUST MATCH.

Your employee list should now appear, select your employee and add their email address.

Hopefully this helps many of you that are in a similar situation.

_________________

These are the instructions for resetting your ID within the Desktop Software incase the Help menu option did not work. (Thank you to JaneD for providing this information) As a warning you are directly modifying your QuickBooks file so I take no responsibility. Perform a Backup within QuickBooks and in addition I suggest backing up the actual company file on the local hard drive.

Open your company file as Admin and set to single user mode.

Press F2 then F3 keys on your keyboard

Go to the Open File tab and look for QBW.INI.

Highlight QBW.INI and click on Open File.

Add the following configuration below the “ACCNTCENTERLINKS=“:

[SYNC_SETTINGS]

CLEARSYNC=‘Y'

Save the file and close.

Then, reset the Intuit ID settings in QuickBooks:

From the Help menu, choose Reset Intuit ID Settings.

Type in YES to confirm and click on OK.

Click OK to close the Reset Intuit ID Settings confirmation window.

Now, open the QBW.INI file again by following the steps above and remove the configuration added.

Now that you have manually reset the ID you need to proceed with the rest of the steps above in setting up the Admin for Workforce. Proceed to Step 4.

C

chidsey

I have been using cloud to send invites to my employees for 2 years. Now it tells me I dont have admin privilege to send them. How do I fix that?

Jen_D

Level 8

Thanks for joining the thread, @chidsey,

If you're getting the Company Realm Error when trying to invite employees to Workforce, make sure to log in as the Admin of the company file.

QuickBooks Desktop recently updated some security features in the program. Account specific tasks within the company file, like Workforce logins, will require admin rights to complete.

To resolve this, log out from the company file and sign in as the Administrator. You can see your login when you go to Company > User > Set Up Users and Roles. To learn more about this change, see it here: Intuit account – Why now for QuickBooks Desktop?

I'm also adding some related links for your reference about the invitation:

Kindly update this thread on how it goes. I'll be right here if you need further help inviting employees to Workforce or other things in QuickBooks.

P

Payroll 123

There are still several of us that cannot even get logged into Online Services to be able to send out invites at all. This issue has been on going for my clients files (three Enterprise files for the same client all using desktop payroll) for over a year now. It takes 45 minutes every payroll for me to email out the paystub because employees cannot get access as I cannot get the issue of even begin able to log in addressed. 200+ employees paid twice per month. This will be the 2nd year my client's employees have no access and cannot get W2s either. If it s not a Realm error that pops up, showing all employees still to be invited or no access at all due to an unauthorized user error. I am in single user mode, I am logging in as the ADMIN user and using our Intuit account that this client has had since before ViewMyPaycheck even existed. All we get are canned explanations and no resolution. This is a hosted file working in a cloud environment so I am not able to make any changes to the ini file, cannot reset internet settings, have no access to do any of the work abounds that I have seen suggested. Support does not work when you work in this type of environment as they can do nothing either. My client is truly upset as they pay a fortune for Enterprise and payroll for this to not work correctly. Mailing W2s is so much fun too!! Ridiculous that Intuit even made a change like this before they ensured it would actually work for every client in every situation. I do not believe Intuit will ever fix this issue for my client.

M

Mehmet12

I couldn't access the workforce. I spent my hours today but couldn't get access and reach anybody! That's terrible. Is there anybody there to help me!

C

Catherine_B

Level 9

Hello there, Mehmet.

I'd suggest reaching out to us so we can add your account to the list of affected users. Our engineers are continually working on a permanent fix on why you're unable to access your QuickBooks Workforce account.

Our Phone Support is available on Monday to Friday every 6 AM - 6 PM and Saturday from 6 AM to 3 PM PT. You can reach out to us within these hours so we can immediately attend to your questions. For more details, you can click here.

I'll be attaching a few articles that will give your more information on how QuickBooks Workforce works:

Thanks for your patience while we're working on an available fix to this issue. Take care and stay safe!

D

dso0216

Unfortunately, it's tax season. I don't have a lot of time to spend chasing down this issue. One client new employee can't access workforce. I believe there are likely others but they gave up and haven't bothered to tell me. View My Paycheck was a nice service. Employees loved it.

Calling support is painful. Poor English, can't hear me I have to repeat myself numerous times and worse in the end nothing gets resolved. Surely Intuit is making enough off it's customer's it can pay to have better options for their customers. Currently Intuit has a 98% market share in the small business space. There needs to be more alternatives and customer friendly alternatives at that.

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dso0216

Having the same issue with one particular employee. He just started working for my client a couple months ago. He has a turbo tax account and says he accesses that just fine (he just filed his taxes). I tried re-inviting him but he still can't get in to his portal. What's going on?

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