CUSTOMER REFUND

Hello, MARMILLION1.

I'm here to lay down some details regarding the on-hold payment, and how to resolve it. 

Just to clarify, did you process a refund for the customer but there was an authorization hold placed by the system? In this case, we'll want to have the customer contact their bank to remove the authorization hold. 

For more details about processing refunds, we can check one of these articles: 

• Void or refund transactions in QuickBooks Payments
• Void or refund customer payments in QuickBooks Online
• Void or refund customer payments in QuickBooks Desktop

If this is about a recent payment from your customer, there are a number of factors that trigger the hold (such as processing a large sum of money). 

We will normally email you with the details regarding the hold, so it's best to check your inbox for the details. It will contain the details, and how you'll be able to resolve it. 

If you haven't received any email notifications about the hold, we'll want to contact our support. They can help you with the hold and ensure that you'll be able to get the funds: Contact Payments or Point of Sale Support. 

If you'd like to more about payment holds, we can check out these documents: 

• Why are my funds on hold?
• Understanding Payment Holds in QuickBooks Online

Need to view your transaction statements to see the details of the payments? We can run and download a statement within the Merchant Services Center. A guide can be found here: View and download statements in the Merchant Service Center. 

Do you have more questions about processing payments? Or do you need help with your customer transactions or entries in QuickBooks? Let me know and I'll gladly help you out.