Question

Deposit On Hold - Lawsuit

115 replies
530 views

QuickBooks accepted payments from 3 of my customers in June 2021 totaling $26,000 and then closed the account "you account has been closed as a business decision and the funds will remain on hold for 270 or your customer can dispute".

This is unacceptable. I have called numerous times and just get pushed around to noone taking accountability.

My attorney has initiated a law suit. I'm reaching out to see if anyone else is experiencing this issue?

QuickBooks Payments (Merchant Services)

Adrian_A

Level 8

I hear your sentiments, clashay23.

I can see how hassle it is when payments are on hold.

QuickBooks periodically review payments to make sure everything is alright. When digits are on hold, we need to review the transactions. When this happens, you will get an email that has instructions on why and how to fix the issue.

I've also added these links that have detailed information on why transactions are on hold:

Keep me posted, clashay23. I want to ensure that this gets resolved.

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frds1025

IT DOES NOT TAKE 10 DAYS TO REVIEW A DEPOSIT WHEN IT HAS BEEN COMING INTO QUICKBOOKS FOR OVER A YR.. TRY AGAIN LIER

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SarahannC

Level 9

Hello frds1025, I wouldn't like you to feel and experience this.

I know you're putting so much effort and time into getting your funds. I'd like to submit a formal complaint on your behalf to our executive team. You'll receive information from someone in regards to this within one business day.

If you continue to have problems, please let us know in the Community so we can assist you. You can always visit us for other QuickBooks concerns.

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frds1025

GOOD EVENING

I AM LOOKING INTO A CLASS ACTION AGAINST QUICKBOOKS CORP IN CALF HERE IS MY NUMBER [removed]

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RavenfeatherLLC

I'm curious to know if you've gotten anywhere with your proposed litigation. I have had a very similar experience now with over $14,000 from a customer. 3 calls, each one of them quite friendly and civil and each one of them a straight up deception by intuit staff. I'm also referring the matter to our Attorney General, Bob Ferguson in Washington State. I cannot believe this is a real thing, but this sure looks like an incredible fraud scam.

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jacobmcgonigle

They stole from me too! Luckily only 7k but they still got me! Have you got anywhere with the litigation?

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hurtbyintu1

https://twitter.com/donglsinc/status/1574[removed]99328?s=20&t=fkjuNem6toSLQBg2oxS5qg

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CharleneMaeF

QuickBooks Team

Thanks for joining us on this thread, hurtbyintu1.

My colleague, AileneA, has already answered a similar question you've posted. You can view her answer through this link: https://quickbooks.intuit.com/learn-support/en-us/payments/re-you-don-t-want-to-delay-time-every-time-you-call-for-various/01/1145139#M41310, where she shared some details to resolve this.

I'm only a post away if you need more help in completing your other tasks in QuickBooks. It's always my pleasure to help you out again.

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hurtbyintu1

They have no power. . Because they don't even know what's going on. .

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translee11

Hi, I was reading your post, and I'm actually going through the same right now with them, so I wanted to know if you did move forward with your attorney. that's going to be my next step with them, I'm extremely frustrated with them.

have a great night

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vintG

Three payments coming into my accounts were placed on hold and and said action was require. No emails were ever sent to me from quickbooks/ intuit so i had no idea what to do. The information provided next to the all 3 of the "on hold" invoices said that instructions to follow were in my email...agin, no emails were ever sent. My friend Google then told me to check the resolution center, however there was no information there either. Then made the 1st call to support (Abigale), she said there was some type of conflicting information within my account between their system and some software ....support said it was cleared up and they would follow up with me once my case was picked up and being corrected...never happened. 2nd call to support (Sam) a day later; this person said everything was ok looking on my account from their end and clear, but the review still had to be cleared by "the team" and it would occur in 2-3 days. Now, a day later and 3 NEW payments were made to my quickbooks account, only to also be put on hold. NO EMAILS WERE SENT YET AGAIN. NOR DID I RECEIVE ANY CALLS. Just made a 3rd phone call to support (could not understand his name) and now being told that the deposits should be cleared up in 7-10 days. What a hassle you are QB. Sure know how to make your long time customers hate you. My company will now begin to consider other payment systems and software. Good day

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Wiccerdoodle74

I had a payment I received through quickbooks on Friday, wasn't available for instant deposit as it was to much for my limit. Was ensured it will be deposited Monday over and over with no mention of any problems. Today I am told that I have to verify my identity with a picture of me holding my ID? After I gave them my social and address and ein numbers? Makes sense. Going to take 2 days for me to receive the email with the link and another 2 days to process said picture. So I'm out $29,120.00 for another week because of quickbooks infamous "system". This is ridiculous and costing more money. Quickbooks customer service is a joke.

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jacobmcgonigle

They are all liars and thief’s. They’ve stolen money from us as well. I have a friend who

they stole 20k from and never returned it. Their customer service is garbage, half don’t know anything and the other half can’t do anything. More than 75% of them you can’t even understand. They told me today that they weren’t stealing my money, I just can’t have it back…

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JP379

Yes we are experiencing similar issues and are beginning a class action lawsuit as well

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Soft

How I can join ?

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1ntuit-1s-The-Ant1-Chr1st

Hi, what's the status on this lawsuit?

My partner had thousands of dollars of theirs stolen by Intuit Quickbooks in the exact same manner. It is beyond ridiculous and it's theft and it's unacceptable.

Would love to hear more about your journey thus far.

I can't say emphatically enough that I will never use another Inuit service again and have been advising every person I know working in freelance the same.

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discreetcleaning13

I am living a nightmare with this company. Office of president do not call you back. Workers has little knowledge. My email is [email address removed]

I too have emailed my company attorney,

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dewaynet

Hello all.

i am having the same problem. any recommendation for a good attorney.

thank you,

Dewayne a very pissed off quick books customer.

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Hfloyd24

I am a small business owner, and I just recently opened a checking account with quickbooks. 4 days ago I was on a business trip when my debit card started declining. I contacted the number on the back of the card and that is when I found out that they bank with green dot. So they transferred me over to green dot. Green Dot told me that they would get this issue resolved as quick as possible. The issue is still not resolved and I cannot even take my money out at the ATM. When I check my account none of my deposits are showing up and there is over 2000 dollars missing from my account. I have never experienced anything like this in my life. So as of now I am considering my as money stolen. I have made a police report, and will be reaching out to an attorney.

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CCDev

I am having the same issue. 5 different case numbers. They are holding thousands of our customers dollars. We will participate in a class action suit.

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