merchant services

Dealing with the same problem is difficult to handle as it affects your business tasks @vas4. Allow me to share more about this and assist you further in re-processing your request in our Merchant Service.

First off, have you already changed your phone number manually in your Merchant account? Before proceeding, ensure that you're logged in as the Master Admin of the account and follow the steps provided below.
 

1. Sign in to your QuickBooks Payment account.
2. Select Account, then choose Account Profile.
3. Go to the Contact information section. Then, select Edit.
4. Then after making changes, select Submit.
   
   

If you're unable to change the phone number manually, we may need to follow the phone number escalation process,  which may take time as they validate the uploaded documents to ensure everything is correct.
 

• Send back the form it should be the entire form do not crop it.
• Signature and phone should be hand written
• Clear colored copy of your Valid ID
  
  

Note: Merchant has 3 business days to upload their documents. If documents aren't uploaded within 3 days, the case will be closed.

Also, there's a designated team assigned to review your request. For further assistance, please contact our payment support.

I will leave this article to Learn how to update business and account info to keep your account up to date in QuickBooks Payments account.

Please let me know if you still have follow-up questions about your Merchant account. The Community and I will be around to help you. Have a great day ahead.