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califspine
Dec 3, 2025 7:11 PM UTC
Question

Recieving payments

I have been using QB for several years but I cannot get "Recieve Payments" to accept the entry. The program will allow me to establish the type of payment etc. but the "Save" tab is blocked. WHY?Recieving payments

3 replies

Aldren18QuickBooks Team
QuickBooks Team
Dec 3, 2025 8:47 PM UTC

Hi there, Calif.

 

I noticed that one of my colleagues has already shared an efficient solution to address your issue. To make this easier, I’ve included the link to their resolution here: https://quickbooks.intuit.com/learn-support/en-us/payments/re-recieving-payments/01/1590081#M63202.

 

If you have any additional questions, please don't hesitate to reply below.

califspineAuthor
Dec 5, 2025 3:01 PM UTC

No. Now I cannot invoice my customers. It's the same issue. When I try to save the invoice the "SAVE" tab is not illuminated. A message error pops up "Job field cannot be blank". I've not changed any settings.  

Jovelyn_MQuickBooks Team
QuickBooks Team
Dec 5, 2025 4:20 PM UTC

Hi there, Calif!
 

We appreciate you getting back with an update. Allow me to provide clarification and assistance.
 

Before proceeding, please note that the error message you received suggests that you’re attempting to save a transaction with a required field left blank. I recommend double-checking all required fields to ensure they’re completed before saving.
 

If you’ve confirmed all required fields are filled but still encounter the error, I suggest contacting our Live Support team. They have the necessary tools to investigate the issue further and provide accurate updates.
 

Here’s how to reach them:
 

  1. Open QuickBooks Desktop.
  2. Go to the Help menu and select QuickBooks Desktop Help/Contact Us. This will open the Help window.
    Tip: You can also press Command + ? on your keyboard to open the Help window.
  3. Use the Search questions, keywords, or topics field to enter your query. A list of related articles will appear.
     

Please keep in mind that support hours vary by subscription plan. For more details, check out this article: Get help with QuickBooks products and services.
 

If you have any other questions, feel free to reply to this message.

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