Question

What do you think of Bill Pay?

Forum|Forum|2 years ago
December 4, 2023
5 replies
29 views

We are thinking to transition to Bill Pay from melio and would like to hear what current users think of the service.

QuickBooks Online

Level 5

They will completely replace the Billpay feature powered by Melio to QuickBooks Billpay within this month.I would recommend to signup for a free Melio account as the backup option. You will find the stand alone Melio account still offer more features than QB Billpay.

https://affiliates.meliopayments.com/quickbooks

You can also get $100 cashback to pay the first bill.

https://affiliates.meliopayments.com/cashback

A

Anonymous

Hi there, @jacopo.

I’d like to share an overview aside from what 4Gal mentioned about using Bill Pay in QuickBooks Online (QBO).

QuickBooks Bill Pay is a powerful tool that enables you to send checks and ACH bank payments with ease and speed. Unlike traditional payment methods, QuickBooks Bill Pay requires no setup on the recipient's end, making it a hassle-free solution for managing your finances.

With QuickBooks Bill Pay, you can enter your bank account information and pay bills online directly within the QuickBooks platform. This feature allows you to settle invoices, balance books, and schedule bill payments in real-time, giving you complete control over your finances. It's also a reliable and efficient way to manage your payments.

As a business owner, you have a lot on your plate. Managing finances can be time-consuming and stressful. However, with Bill Pay, you can streamline the process of paying bills and balancing books. Bill Pay allows you to handle all of your payments directly within your QuickBooks account, saving you time and effort.

Additionally, you can enjoy greater control over when and how your business pays its bills, giving you peace of mind and more time to focus on growing your business. Moreover, you can visit this blog to know more about this option: QuickBooks Bill Pay explained: How it works, benefits, and setup.

I will be available on this thread to assist you with any additional queries you may have regarding QuickBooks Bill Pay. Rest assured that I will always be here to help you out. Stay safe.

D

denoise

Hi

I was mostly happy with QBO using Bill.com to pay our vendors. Sundenly they stopped integrating Melio and Bill.com into QBO. The QBO Bill Pay service works fine but it takes exactly 10 days for a vendor to receive an ACH payment and all my vendors are extremely upset. QBO says it should take 5 days but that's not true, it takes exactly 10 days, not one day less or more. With Bill.com it took 1-3 days. If I do it directly from my bank it will take 1-2 days. I don't get it. Someone sid somewhere they are racking in interests by keeping the money for 10 days. I still don't get it. I wish I could leave them, but I am stuck.

4

4Gal

Level 5

@denoise

You can signup for a free Melio account as I mentioned earlier. You can also use their Fact Check or Fast ACH payment option.

https://affiliates.meliopayments.com/pricing

A

AileneA

Moderator

I know how frustrating it can be, especially when financial matters are involved, denoise.

I understand your frustration, especially when financial matters are involved. Money can be a sensitive and stressful topic for many people, and I want you to know that I empathize with your situation if you'd suggest contacting our customer support team. Our team is available to help you in various ways, including answering questions about your account balance, providing guidance on how to make payments, and addressing any issues or concerns you may have about your transactions.

To contact our customer support team, click our "Contact Us" section. This section will provide the necessary contact information, including a phone number, email address, or live chat option. Our team is trained to handle various financial matters and can assist you with any questions or concerns.

At the top right, click the Help icon.
Choose the Assistant section.
Type your concern in the Type Something field.
Click Talk to a human.
Hit, I still need a human.
Press the Get help from a human.
You'll be routed into the How can we help? Page. Then, choose a way to connect with us: Start a chat or Get a callback.

We understand that dealing with money can be stressful, and we are committed to making the process as smooth and stress-free as possible. Our goal is to provide exceptional customer service and support, and we are always here to help you in any way we can.

Please reach out to us for assistance with your financial matters. We are here to help you navigate the process and ensure your experience with us is positive. Have a great day!

S

SFPCbookkeeper

I'm disappointed so far with Quickbooks Bill Pay. I used to use the Melio bill pay integration and was very happy with it.

But Quickbooks kicked out Melio and replaced it with their own similar service. But here are the differences that I'm not liking:

Melio was free. QB Bill Pay is at least $15/month for 40 ACH payment, and $90/month if you need more than 40.

Melio would send my vendor the remittance details (the list of invoices paid with the payment) via email. QB Bill Pay does not, and now my vendors are all emailing me asking what the payment covers. This is a headache, and I'm going to cancel QB Bill Pay if there is no way to include the remittance info.

Luckily, we can all still use Melio bill pay for free, but you have to go to their site to make the payments, and then it syncs back to QBO.

If I'm mistaken about anything, please correct me!

D

Deity Alpha

Level 1

@SFPCbookkeeper

If I'm mistaken about anything, please correct me!

You are correct and you can also get the cashback as mentioned by 4Gal.

C

Carneil_C

Level 6

I recognize your feedback about the QuickBooks (QB) Bill Pay and Melio Bill Pay, @SFPCbookkeeper.

Allow me to join this thread and provide additional information about bill pay services.

I know how beneficial remittance information to vendors is. Thus, this is currently unavailable in QB Bill Pay. You can send this suggestion to our Product Developers so they can review this and might consider adding this feature in future enhancements. Here's how:

Go to the Gear icon on the upper-right corner of your QuickBooks Online account.
Click Feedback.
Enter your feedback suggestion.
Hit Next to continue.

Alternatively, you can utilize the Melio for free by going to their page as of now to create the payments.

Also, the details you've shared about the pricing for QB Bill Pay are accurate. For new users, we have a discounted price for ACH Payments. You can refer to this link for the plans: https://quickbooks.intuit.com/bill-pay/

You can find out more about using QB Bill Pay by checking out this article: Learn about QuickBooks Bill Pay for QuickBooks Online.

You can always rely here if you need additional assistance in bill pay services. I'll be right there to help you whenever you need it.

D

doreen14

I just signed up for Bill pay and don't like it. I didn't use Melio before because I am a new user of QBO.

My problem with Bill pay is that it is so very slow to debit my account and send the payment. I have used other ACH methods and this one is incredibly slow. Their website says they debited the payment on the 16th but my bank doesn't show that - not even as a pending debit. They say that the payment will reach my vendor on the 23rd. I have used other methods and they only take 1 or 2 days. Since we know money only moves in the banking system M-F, why do they do these debits on a Friday? It adds at least 2 days to the whole thing. I agree that they are using these funds in some way that benefits them. Since this is my first use of bill pay it is my test. I am very disappointed and will not be using it again. I have worked out another method with my vendors that I can be more confident in.

I also don't like all the pop ups and ads on their site..

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