QuickBooks Q&A

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Why does this duplication happen?

What the heck?  The first thing I want to do on a Thursday morning is re-learn how to navigate a tool using more clicks and changed phrasing. Thanks QuickBooks!

Just the other day when I started my 2021 Quickbooks Premier Desktop: Contractor, the reminder window popped up with this Alert: Capital One Bank Feed Requires Your Attention When I clicked on the alert, I receive a pop up box that reads: Capital One will stop supporting your connection method. Migrate your accounts after May 1, 2018 to keep importing your transactions to Quickbooks. When I click the "Learn more" - I receive a blank open window that reads "Not Found".  1) it is currently well past 20182) We set up on actual Chase account in late 2019 How can I remove this reminder or fix whatever it is that needs to be fixed? Thank you for your help. Joyce

All employee time & outside expenses marked as “Billable” for EVERYTHING is now showing as Non-Billable.  Everything changed as of yesterday afternoon (8/18/26).  Has anyone else had this issue?

The QB app keeps logging me out after not using it for a few days, resulting in it not tracking mileage. This is a major problem as now I'm having to go back through and check all my milage... Any way to fix this? From the app logging me out? Or if it does, how it can keep tracking my mileage?

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Every single time I try to update my banking transactions, I get Error 324 for my two Ally Bank accounts.  I click "Fix", re-enter the sign-in details and it syncs that one time.  I have to do this every single time.  Why isn't this connection staying connected???  There is nothing different at the bank site - no need to update password, etc.

The General Ledger report no longer sorts by Account Type when in Modern View. Each column in the GL has a sort feature, but there isn't a column choice to add Account Type. So while I can sort by Distribution Account, it still doesn't fall into a logical pattern. We want the GL to be in the same order as the chart of accounts. Standard View defaults to the correct sort, so I've been running the GL from there. How can I get the Modern View back to the default?

Wanted to post another thread since our original thread cannot be replied too. In typical Intuit fashion, it appears they pushed updates to their product and broke it. Users aren’t able to reply but there is fancy new UI! Thanks ​@cody_a & ​@JeraldR. Intuit continues to prove their incompetence. Nice to see the community forum was given a UI update while the shipping manager remains untouched.

I have had nothing but trouble lately with QBO running super super super slow.  Is this related to having AI forced onto QBO customers?  QBO suggests using Google Chrome and some days it won’t even load in Chrome, but it might or might not load in Firefox.  How can we get our old data base back to work fluently?

I need to get contractors set up porperly for 1099's but I do not understand how QBO works in regards to this.  It seems so messy.  I just read to enter contractors under payroll.  They are not employees.  Where is this going.  I added a contractor under Espenses/Contractors and it falls under Vendors.  So why separate them?

Support confirmed that the QuickBooks app will not work on iOS 18.7 on the iPhone 13 Pro. Can you provide a full list of which iOS versions are incompatible with which iPhone models?This information should be readily available to users so they can avoid updating to a version that breaks compatibility — or worse, purchasing a phone that won’t work with QuickBooks at all. I was also told that iOS 26 will not work, and that QuickBooks will not function on the iPhone 17.If there are known incompatibilities, they should be published and easy to find. This is software development 101 — transparency on supported devices and operating systems is critical. Failing to do so creates major problems for long-time customers like me.As it stands, I now have to rely on an old iPhone XS Max tethered to my work iPhone just to run QuickBooks in the field. I’m about to upgrade that XS Max to iOS 18.7, but I’m taking a gamble because there’s no official information about what devices and iOS versions are s

When I filed my Qtr 1 941 report in April I had a discrepancy of $131.83. I hadn’t realized there was an error and was against the wall to file my report so I simply did an override. I thought wow, that was easy. And it was - until Qtr 2 came along.I know where the discrepancy occurred. For some reason the company contribution on one employee’s paycheck (3/20/26) had been set at $0.00. I received a CP161 notice and paid it through EFTPS on 6/2/26. Now QB shows I have a CREDIT of $131.83. I can’t find an adjustment or anything anywhere. I’ve tried every kind of adjustment I can think of and nothing changes. I tried adding the deduction back onto the employees paycheck (careful not to change the net pay) and it didn’t work. I even deleted the payment  I made through EFTPS but the “credit” remains. I’m now almost 2 weeks late on filing the Qtr 2 report. All I can find online is that you need to make an adjustment -- I find nothing about HOW to do it. I ran a payroll checkup and of course

Amount in Words, Date of Supply, Value of Supply etc.

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I see the message "Transactions not synced - Our connection to this account expired (3500" Then I reconnect and some transactions come in but then I get the message "We can't get transactions from Bank Name - Come back in a few hours and select Update (4009)

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Hello, hoping someone can give me a permanent fix for this. I have gone through my clients books numerous times, deleting duplicate transactions. I have done this, reconciled, only to sign back on later and have all of the transactions I deleted from the register back. Its driving me nuts! How do I stop this from happening for good? I went into the review tab and only see each transaction once already categorized. No duplicates in the review tab. So not sure what is happening. All I know is I need to get this fixed ASAP so please help. Thank you.

So I believe i've been miss classifying credit card payments incorrectly. I have a business checking account and a business credit card account in the same quickbooks.I think I have been marking my credit card payments in my checking account as "Credit card payment" instead of "Transfer" so even after reconciling i'm ending up with a huge negative balance on my balance sheet. According to this other article i found https://quickbooks.intuit.com/learn-support/en-us/do-more-with-quickbooks/categorizing-credit-card-payments-and-transfers/01/1331240#M18057My checking out credit card payments should be categorized as "transfers" and on the credit card side, they should be marked as "credit card payments". What steps do i need to go about resolving this?

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How do I get rid of manual entered transactions that a r a duplicate of a bank feed?

I have a matching rule.  Yes.  It is slightly unorthodox for internal reasons, but it is how we manage our books.The image shows that when I click "Test Rule" I get "This rule will apply to 1 currently unreviewed transaction."But, when I go to the Banking tab, QBO refuses the apply the rule.  It refuses to use the rule and Instead is wants me to "Add a Card Payment".Refreshing the screen does not help.  I have gone into the transaction several times to "Categorize" it correctly, but QBO just keeps insisting on attempting to do the job WRONG.I have over 30 years experience doing what needs to be done to get the books right.  Is there some way to get the program to do what it is told instead of acting like a stubborn child that believes it knows everything?  Or is the problem just that Intuit is the stubborn children here?