QuickBooks Q&A

Several DE-9s are getting rejected with the same error: Problem: Disability Insurance (DI) tax contributions and wages are outside of the valid range.Solution: Verify your payroll information has been entered correctly in payroll setup. Also, verify that the calculated SDI tax rate has not been overridden on the DE 7. Please contact the agency to verify your tax rate. Make the necessary adjustments and resubmit your return.For contact information, go to the Payroll Support website (http://payroll.intuit.com/support/).Error Code: 2.47 Is this a QB or EDD problem? I am receiving the same error for multiple clients. SDI is setup correctly and the amount on the form is calculated correctly.

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I need to post an overpayment to American Express. The bill was over paid. The bill for march was entered through bill pay and closed. I realized when doing the bank rec, that the owner made an overpayment of $5000 in March and will apply to Aprils bill. My question is how do I post the credit to American Express and apply to April’s bill.   Thank you,

Recently QuickBooks Payments decided to try to choke me out of business by withholding depositing payments until I verify some "account" information. The info: What services/products were rendered TO a vendor I made my first QuickBooks Bill Pay ACH transfer to. That idiocy is supposedly cleared up, and the withheld payment money "credited" (their word) to my bank, minus the fees which were taken out immediately. So now I have a stack of CC payments that are not recorded as deposited, a lump deposit in the bank minus the CC fees for those payments, and a debit from the bank for the total of fees. So the big question: How can I subtract the CC fee(s) from a manually created bank deposit of QuickBooks Payments payments?

How can I turn on electronic filing for 941, 940 reports?

For the past couple months, many customer ach payments are being declined for no reason or they get an error. I cannot get a solution to my problem from QuickBooks. There is no reason for the payments to be declined. Does anyone have a solution? It makes it difficult to carryon a business when a customer cannot easily pay their invoice or the payment is declined and merchant fees are charged..

My laptop will not show me the schedule I just created. It will however show up on my phone app and sometimes ( I really mean sometimes) it will show up on my Ipad. Everything else syncs. I am not seeing the gear (setting) icon next to the printer. Is it in admin settings?

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I have tried several things such as clearing cache and cookies, buying a new computer etc..

Need this to help with my 1099

I'm very upset with Intuit -  beware if you upgrade to Desktop Pro !!!!My data file was corrupted when I upgraded QB desktop pro 2018 to 2021.  Technical support had me upload my data file to their data services resolution services to fix.  I was told it would take 2-3 business days to fix.  I have a business.  I can't be without QuickBooks for that long!!  Then I got an email saying it will take on average 5+ additional days to get assigned to an expert!!! Pease tell me if you know of anything I can do to expedite this, or fix it myself.  I was told I could continue to work in my corrupted data file, but would need to input everything again once the file was fixed!!  Who has time for this?  Now I need to keep a log to figure out what I need to do when I get the file back?? I just upgraded to QB desktop pro 2021 because 2018 is being discontinued.  After I upgraded, my memorized reports weren't available.  I contacted sup

QuickBooks found a problem in my data file and wanted me to rebuild, so it could repair the problem. After the rebuild, the report said it found no problems. Now every time I close the program it comes up with the same error message, that it found a problem in my data file, and wants me to rebuild again and again. What's going on?I tried canceling once, but the message comes up again, with the report saying no problems were found.I am using Quickbooks Pro 2019 Desktop stand alone, on Windows 10 / 64.Any help would be great!John

I logged on to my QB self employed account and all my data is gone with exception of 1 single invoice out of MANY! Entire company file seems to be gone! the program was recently updated and changed all my formatting and saved invoice templates. Now this. Sooooo frustrating! I need to complete my billing asap.  Help! 

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I want to start by saying how much I HATE Quickbooks Online. It's supposed to the most innovative but it is the worse piece of arse of an software.  HERE ARE THINGS THAT DOES NOT WORK OR QB JUST LIKE TO MAKE PEOPLE SUFFER.- cannot delete multiple transactions in expenses. No, it does not work. Why can't I just go to expenses, click on the transactions I want to delete and delete them all. It does not allow me to.  - Why can't I search for key words in the transactions and pull up all expenses relating to the title? Impossible.- Oh and the cheapest is $30 a month for an outdated piece of ish. The best software was from Godaddy Bookkeeping. Too bad they went out of business. Has anyone found anything similar?    

My efile 10 digit pin is usually populated when filing my quarterly 941 forms but this time, it is not populated and I don't remember what the pin number is.  Any idea why it is no longer populated and how can I find the pin?

I use the QuickBooks Time Hours by Team Member report when I am processing payroll. I can't see a way to do this in QuickBooks. Thank you.

I noticed QB self-employed was not categorizing my transactions or that many of them were missing from 2025 so I have stopped using it. However I paid for the entire year and need to access my information.

Cancel payment

I have a situation where I purchased an airline ticket for $173 using a credit card. However, the transaction did not go through, and the amount was refunded back to my credit card. Now in QuickBooks and my bank account, I see two entries:1. A $173.99 expense for the purchase. Initial charge.  2. Later, I received a $173.99 refund labeled as “Credit Card Credit.” It should be "Expense" even it's a refund, right? When reviewing these transactions in QuickBooks, the only option for the refund is to “Categorize.” Once I categorize it, it shows as a“Credit Card Credit.”  My understanding is that this should be treated as a refund and still considered part of expenses, but I’m unsure if I need to adjust anything. Could you confirm the correct way to handle and categorize this type of transaction to ensure accurate bookkeeping? I’ve attached screenshots of the transactions for reference.Thank you!

delete customer assignments that are attaching to employees

When I collapse an income account on the profit and loss, the total changes from a positive number to a negative number. This did not used to happen. Anyone know what's going on?

What are QBO customer service hours to talk to someone over the phone and so screen share?  Are they available on the weekends?  I need to go over some things and its hard for me to do that when working during the day because of people coming in and out of my office.Thank you.

I have a backup set to run but they never do and when I check the settings I noticed it says not scheduled.  I am running Enterprise v17 R5_102 on Windows 10.  Any ideas how to fix this?