QuickBooks Q&A (US)

We often purchase items that are not subject to sales tax, as we are not reselling them. What is the proper way to keep track of "use tax" on items?Example:We purchased an office chair and was not charged sales tax in our state, but have to claim use tax.  I want to make sure it will show up on the same report when i go to look at my sales tax liability when paying sales and use tax. 

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Billable rates specific to project

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Hello All!We are trying to change our bank accounts and it needs a verification code in order to do that... the phone number that is sending or calling is no longer active. I've tried calling customer support for three days now, they answer and I sit on the phone with them for threes hours and then all they can do is send me a link but they never send me a link. My employees are not getting paid due to quick books not giving me any help trying to change my account contact.. Help Please!!!

Pay period was 3/16-3/31. QB defaulted to the future payroll. I need to reverse and re-do.

We have a case for a Tax Notice. We just received a reminder. How do I contact Resolution Center?

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Why can I only access Quick Books Online via an incognito web browser 

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I am the bookkeeper at a CPA firm.  I opened a client's Accountant's Copy (.qba extension), but am unable to export changes.   Send Company File -> Accountant's Copy -> Client Activities ->Options are all greyed and unavailable.  They are:Save FileSend to AccountantImport Accountant's Changes from file / webRemove Restrictions I have confirmed the file I opened says "Acct Copy div date 7/31/24", so unsure why I am seeing these options? 

Every transaction in my account from all bank accounts earlier than june of this year, by the software's own accord, has been switched to personal. Income and expenses both. Literally hundreds of transactions. Has anyone else had this happen, is there any resolve? Customer service agent exited the chat without replying to me and currently in a chat where they aren't replying to me either.

We are currently on Quickbooks Desktop and will be converting to Quickbooks Online Advanced shortly. We have a number of different functional areas that use QBO and I would like to provide them with some short and basic introduction videos before the conversion. I'm not looking for something super in depth ( yet !) but something that is maybe 3-5 minutes long that provides a good overview of what to expect.  Any suggestions for a couple videos that might be useful? Thanks! 

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I have been charged processing fees for ACH payments from customers. The check box to require customers to pay the fee has been enabled since it's been an option. I noticed some fees starting to be deducted from my account in June. I called customer support to check the settings and try to troubleshoot the issue and they wanted my social security number, my date of birth, and access to my computer when all I want is to understand why this account has been debited. Anyone else experience these types of unethical business practices with Quickbooks customer service. I have PHI on my computer and am unable to give any type of access without a BAA/QSO being signed.

This is for a business bank account- pretty basic.

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Is there an easy way of reprinting multiple invoices for a single customer?

Client received IRS notice that 2022 form 940 has not been filed, although payments were made . How do we access the data and prepare the 940?  It does not show up as an unfiled form.

does anyone have an update to this investigation? The last QBonline update added and is adding extra deposits to every customers account in our Online QBs!! We cannot balance our bank account because of the duplicated deposits on every customer!  Giving them credit balances for every year!

Hi,I started at this office 2 weeks ago, so a little foggy on history.My CPA company uses Enterprise 2024. Our client uses Desktop Pro Plus 2024.She upgraded to Pro Plus 2024 after sending, but before receiving and importing, our 7/31/2024 change file.When she tries to upload our change file, we receive an error messages about restrictions.  Currently the banner across the top reads "Accountant's Changes Pending"; we cannot clear this. In speaking with the prior bookkeeper, there are no changes in the 7/31/24 file.  How do I fix this so we can move forward?  Will she be able to upload a change file from Enterprise 2024 to Desktop Pro Plus 2024? Thanks.  

I want the customers phone number to show on the invoice

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We have been running full backups of our data. How do we text the restore process to make sure the backups are working?

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