QuickBooks Q&A (US)

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With the new system that automatically pays and files all payroll taxes, how will this work with the one-day deposit rule? On occasion I have an employee with payroll large enough that they need to send tax funds to the IRS by same-day wire, or before running payroll. In the past, I would simply select the option to pay taxes outside of QuickBooks. After July 1, when taxes are paid and filed automatically (which seems like they will then be automatically send on a timeline that won’t comply with the IRS rules), what should I do in those situations? Thanks in advance.

Has anyone in Hawaii that uses QB Online found a way to set up a GET item in products & services to use instead of the sales tax module? Any help would be greatly appreciated!

When I go to edit an employees personal information. There is nothing there for genderor SS number. How do I edit what I cannot see?

I have been disconnected again, i did not change my password, neither qbo or nboi had an update.  It worked on 7/6 doesn’t work on 7/8 

All my Clients are missing on the Go to Quickbooks dropdown. On the admins POV, it's showing that I still have access

I have been with QuickBooks for about 3 years or so. I have never had an issue receiving my money from an ACH invoice, until recently. I had several invoices pay over the weekend, between 11/1 and 11/5, Fri- Tue. The invoice that paid Monday posted to my account Monday but did not show deposited for $13,000 in QuickBooks. While a $20,000 invoice that paid Saturday has still not hit my account and is showing as deposited by QuickBooks. I have been given a trace id that chase can not find, I have spoken with 5 reps and 2 supervisors. I even got Chase and QuickBooks on the phone and they got into an argument with each other with chase telling the QuickBooks rep that no deposit was found nor could they search a trace ID. Today is 5 days since the invoice was paid, still no money, and neither institution can explain what's going on, is my next step to see an attorney? How can I get this resolved. 

Why is PGR Accountants phoning QB customers and advising they use QB Payment instead of GoCardless?Has QB given up on finding a GC fix? Looks like it, the fix is a long time coming, and your chosen accountancy firm with only 1 Google Review has an odd remit.GoCardless is an amazing UK direct debit provider that offers incredible support. I guess that’s why QB don’t want us to use it, there is no comparison. QB has become a joke app recently.Also, trying to log into these forums is like try to draw blood from a stone with all the redirect loops you have in place to make customers lives a living hell. Seeing as this issue is still not fixed after a year, makes me think it can only be deliberate.   

With the new update as of today (7/8/26) I almost charged a $900 invoice to a customer’s personal credit card. I accidently saved the card number to the business profile and cannot remove it.  Now with the new update: it wants to charge the invoice directly to the card -WITHOUT going to the payment screen. I’ve turned it off several times, as I have multiple invoices for this company. The customer is set to “Check” as their preferred payment. Invoices are set to “No action required” and STILL every new invoice QB wants to charge the card, before I’ve even fully processed the invoices.  If anyone knows of a way to delete credit card information - Both I and my customers would greatly appreciate it. -I DO NOT NEED THE COOKIE CUTTER “Click the gear Icon and submit feedback” post - Submitting feedback to QB has never worked, suggestions are ignored, and the AI is horrendous. -Add the (PII removed) credit card number as listed in older “help” (for lack of a better word) articles - no longer

Don’t use this platform anymore

How do I get rid of XDR and replace it with $ sign at the bottom of invoices. When I go into preferences to choose home currency, US Dollar is greyed out? I have QB accountant 2015

I keep getting phone calls saying my features may not work to their fullest if i don't complete an update. I am asked to call back to complete the update.

I have received 2 emails from quickbooks saying that I received negative feedback from a client ? In dates that I did not even service a client ? Is this spam? 

Is anyone having trouble logging into QBO?

I just upgraded from QuickBooks Desktop Pro to Quickbooks Desktop Enterprise. My understanding in talking with the sales folks I don't need a payroll subscription with Enterprise. However now it is failing to validate my "payroll subscription" within the software. What do I need to do to get payroll working again? I get error PS036 when I try to verify. Trying to open "Account/Billing Information" for My Payroll Service takes me to a screen that wants me to add my EIN to an existing subscription. Do I put in the new Enterprise license number?

Every time I try to submit my 941 deposit through the QB e-pay (QB premier 2019) it tells me the payment is rejected due to the internet password being expired.  However, when I log on to EFTPS, it accepts the same password and does not tell me that I need to change/update it.  The latest payment I processed through QB e-pay (QB Premier 2019), I got the e-mail notification that it was rejected.  When I go into payment history in the payroll liability section, it shows the payment status being 'complete'.  Any ideas on this? Paul

Has anyone had snap loading receipts issues since June? It goes into processing then it fails.

Does anyone have an tips or tricks for connecting to Island Savings banking? I keep receiving error messages and have no transactions in my feed. Thank you

what are hero clear charges for super payment

We sold our company. The new owner is asking for a ‘Quickbooks desktop read only file of our accounts receivable. They want to see the customer list, invoicing, memorized transaction list, etc.  How do I create a read only file that restricts them to these items only. I don’t want them to access anything else.

It's been an increasing problem the last couple of months, was never an issue before.

Hi all, hoping someone can help me figure this out!I run a consolidated Profit & Loss through Intuit Enterprise Suite. I pulled the same report two days in a row and something changed overnight.Yesterday it looked totally normal. Today, every Income and Other Income line is showing as negative, while Expenses are still positive. That throws my Net Income off completely — it's coming out with the wrong sign now.The underlying data hasn't really changed. When I flip the income signs back manually, the totals tie right back to yesterday's, so it seems like a presentation/sign issue rather than a data issue.Has anyone run into this? Is there a setting for the sign convention somewhere, or a way to fix how income is displaying? Any help would be much appreciated — thanks!

How do I complain about these bastard

Im trying to help my employer with quickbooks but cant find out how to turn on the time sheet in the new website UI. Ive looking into tutorials but they are outdated and the ai bot on the website isnt much help. on the quickbooks workforce app the only options on the task bar at the bottom are money, time off, benefits, taxes, and more which none have a way to clock in or out. If anyone could help that would be awesome!

Dear QuickBooks Community, We are contemplating switching over to the QB Merchant Payment Service where our customers can pay their invoices with a credit card with a link from their invoice.  We are QB Desktop Enterprise users, and use a 3rd party as our merchant services provider.  I have called QBs, but they could not answer some questions, so here I am. I am interested in learning what other companies are doing it and how.From my conversation with QBs, I learned that there is a transaction fee per transaction and a % that comes off the invoice.  If customer A is paying their invoice for $100, and the merchant fees (let's say 3%) get taken off as the customer pays, how do I process that fee?  The customer would never be able to pay the full invoice.  I don't want my customers to see a line item on their invoice that says credit card fees.  Credit card surcharges are illegal in a few states.  We happen provide services in Colorado, which i