my qbdt and qbtime are not syncing, how do i fix it?

Thanks for reaching out to the Community, ERickman.

Your customer can sync data between QuickBooks Time and QuickBooks Desktop using their Web Connector.

Here's how data syncs:
 

• Any time you sync data after you set up the integration, you need to be on the same computer you set up the integration on.
• You can sync data each time you update info in QuickBooks Desktop that needs to be updated in QuickBooks Time.
• When you sync data in the Web Connector, it both imports data and exports hours if there are new approved timesheets.
• Intuit doesn't recommend using the Auto-Run feature in the Web Connector. If it’s necessary, set the frequency to 60 minutes or greater.

Before exporting hours for the first time, I'd recommend reviewing the Before exporting hours for the first time section of our Sync data using Web Connector article.

If your customer's ready to sync their data, they can do so while signed in to QuickBooks Time:
 

1. Sign in to QuickBooks Time as the admin.
2. Open QuickBooks Desktop and your Web Connector on the same computer.
3. Find and choose the appropriate company file.
4. Select Update Selected.

In the event your customer hasn't set up their connection between QuickBooks Time and QuickBooks Desktop yet, they'll want to review our Connect QuickBooks Time to QuickBooks Desktop article for a detailed guide on the process.

I'll be here to help if there's any additional questions. Have an awesome Tuesday!