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rp71892
July 29, 2025
Question

why is the my team not working did something happen to the program

No text available

3 replies

Nicole_N
Nicole_NQuickBooks Team
QuickBooks Team
July 29, 2025

Thank you for reaching out, rp71892.

 

Could you let me know if you’re seeing any prompts or error messages when trying to access the menu? Knowing this will help us troubleshoot the issue more effectively and ensure everything’s running smoothly for you.

 

To get started, make sure you’re logged in as the primary admin to access the My Team menu.

 

If you are already logged in as the primary admin and the issue persists, I recommend logging out and back into QuickBooks or clearing your browser's cache to refresh the system and resolve common glitches.

 

You can also use another supported browser to help determine if the issue is browser-specific.

 

Following the steps above helps you rectify the issue. If you have further questions or QuickBooks-related concerns, please leave a reply below.

DA2011
July 29, 2025

I am also having this problem. I tried a different browser and cleared my cashe.

AdonLQuickBooks Team
QuickBooks Team
July 29, 2025

We appreciate you bringing to our attention that you're facing similar team management challenges in QuickBooks (QB) Time, @DA2011. Your proactive approach in clearing the cache and trying different browsers is commendable.

 

To further assist you, could you confirm if you receive any specific error message during your attempts to manage your team? This prompt provides valuable insights into the nature of the problem.

 

Moving on, if you're logging in as the Primary Admin but still experiencing issues, I suggest reaching out to QB Time live support for direct assistance. They'll guide you through any account-specific settings or permissions that might be affecting your access and investigate any potential technical issues, if needed.

 

Here's how you to reach out to them directly through your account dashboard:

 

  1. Sign in to your account.
  2. Click the Help icon in the top-right corner.
  3. Hit the Product Help option.  
  4. Tap Contact Us to connect with a live expert.   

 

For more detailed information on contacting live support, please refer to this article: Get help with QuickBooks products and services.

 

We truly value your commitment to resolving this matter, @DA2011. We're here to support you throughout this process and ensure you manage your QuickBooks account effectively as soon as possible. Please don't hesitate to post here again. Goodbye!

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