Why is the reports app not responding?

It's great to see you posting here in the Community forum for the first time, Les. I’d like to ask a few clarifying questions to help identify the cause of your issue.

When you mention that there's no response, do you mean that nothing happens when you click the button? Or does the page load but end up showing a blank screen? Have you encountered any error messages? Any additional information you can provide would be very helpful in allowing us to offer more accurate solutions tailored to your needs.

If you click the report button and nothing happens, it could be that pop-up windows are being blocked. To troubleshoot this issue, please follow these steps:

For Google Chrome:

1. Open Chrome, click on the More ⋮ icon, and select Settings.
2. Under Privacy and security, click on Site settings.
3. Select Pop-ups and redirects.
4. Choose the option to allow or block sites from sending pop-ups or using redirects.
5. (Optional) If you prefer to keep pop-ups blocked, you can add an exception for QuickBooks Online instead:
   1. Select Add next to Allowed to send pop-ups and use redirects.
   2. Enter qbo.intuit.com.
   3. Select Add.

For other browsers, please refer to this article: Why doesn't anything happen when I select a button or link?.

If the issue persists, you can try some browser troubleshooting steps to determine if the issue is related to your browser. Start by refreshing the page or pressing F5 to address any minor browser glitches. Please ensure your internet connection is stable and close any unnecessary tabs to enhance performance.

For a clean restart, log out of your account and then log back in. Also, consider using a supported browser, such as Google Chrome, for optimal functionality.

If the issue continues, try accessing your account in an Incognito or Private browsing window. This mode bypasses your cached data and cookies that might be causing the problem.

I look forward to your response. Feel free to click the Reply button below if you need further assistance.