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Missing information or a blank download usually happens if the button is clicked a few moments before the webpage has finished pulling your historical information from the cloud, or due to a temporary browser cache delay.

To resolve this, you can open an incognito window or use a different browser to download trips. This is to bypass any stored cookies or old cache that might be blocking your data from showing up.

If the download is still blank, I recommend contacting our Intuit Expert for further assistance. Our experts will securely review your account details to determine the root cause and help provide more solutions.

Please don't hesitate to reply below if you still have any other questions or concerns.