ITEMS REPORT ISSUE

5 replies
21 views

hi, how come im unable to generate full report of each item? i already clicked the "ALL DATES" which I expect that June 18,2022 report will be included, but the report generated by QBO is until May 27,2022 only. How come?

QuickBooks Online - International

JessT

Moderator

Thank you for reporting this issue, accounting-ygpso.

Setting the date filter to All Dates is the right to do. I'll help you check why your item report isn't showing data after May 27. You can be experiencing a browser issue.

We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.

Google Chrome: Ctrl + Shift + N.
Safari: Command + Shift + N.
MS Edge and Firefox: Ctrl + Shift + P.

If you can now see your data after May 27, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.

Please don't hesitate to reach back out if you have other questions. I just want to make sure that this is taken care of.

accounting-ygpsoAuthor

Hello, eversince, I used google chrome. I already cleared the cache just now, but still the same issue.

I also logged in using (for the first time) using MOZILLA, still error.

I think this is really a system glitch. Can you please fix?

JessT

Moderator

Thank you for trying the steps and for updating me, accounting-ygpso.

We'll take a look into this further. However, we'll need help from QBO Support since they have the tool for screen-sharing and they can gather more data to investigate this. Please follow the steps below.

Go to Help and select the Search tab.
Click Contact Us at the bottom.
Enter a sentence to describe the issue and click Continue.
Choose Start a chat.

Let me know if you need help connecting with them.

Sign up

Login with SSO

Let's get you signed in

Login with SSO