A/R Aging Summary

Hi abhinandan,

Thanks for reaching out here.  It's important that your reports are accurate in QuickBooks Online.  I'd be happy to assist!

When you see a net zero balance in the A/R Aging summary report, it's usually due to a customer invoice that isn't linked to a payment or a credit.  The report will still show the open invoice even if the net balance is zero.  Here's how to clear up the net zero balances;

1. Open +New from the left menu

2. Select Receive Payment

3. Enter the customer name and leave the Amount Received blank

4. For the Payment Date, enter the date you'd like to use as an invoice closing date for your reports

5. Place a checkmark next to the invoice to be paid with the credit under Outstanding Transactions

6. Under Credits, put a checkmark next to the credit

7. Hit Save

The zero balances should no longer be on the A/R Aging Summary report.

Should you require additional assistance, please don't hesitate to contact us.  It would be our pleasure to work with you directly and help you accomplish your QuickBooks goals as soon as possible.

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