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ewing-rj
May 1, 2021
Question

Location tracking, bills, & bill payments

  • May 1, 2021
  • 3 replies
  • 17 views

When using location tracking, bill payments are not updated if the bill was updated.

 

Ex...

Bill is entered for business A

bill is paid for business A

original bill is updated to business B

 

 

At this point, the bill payment is still for business A, thus making the Accounts Payable account on the BS by business incorrect.

Is there any way to correct this? Or is this a bug in QBO?

3 replies

katherinejoyceO
katherinejoyceO
Level 9
May 2, 2021

Thanks for visiting the Community, @ewing-rj. I suspect a browser-related concern as QuickBooks uses cache to make your loading experience faster. 

 

However, it may run into unforeseen performance when its cache gets full. Let's log in to your QuickBooks account using the incognito or private browser to isolate this issue.

 

Here's how to open it:

 

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+
  • Safari: Command+Shift+N

 

Use the Location tracking to see if it works. If it does, go back to the main browser to clear the cache. If it still doesn't work, use a supported, up-to-date browser. 

 

Let me know if you have any additional questions. I'll be here to help you some more. 

ewing-rjAuthor
May 2, 2021

I don't think this is a cache issue as it shows up in BS reports, etc, but instead a bug in QBO.

 

I tried what you suggested and the issue is still there

 

RenjolynC
RenjolynC
Level 9
May 3, 2021

Thanks for getting back here, ewing-rj.

 

I'd like to share a solution to help you update the payment to the correct location. Since the Bill payment doesn't have the location option, you'll want to delete and re-create it. 

 

To delete the bill payment, here's how:

 

  1. Go to Expenses > Vendors.
  2. Select the vendor's name where the payment is added.
  3. Click to open the Bill payment and click More located at the bottom.
  4. Choose Delete and hit Yes to confirm.

Here's a sample screenshot for a visual guide:

 

 

Once done, open the bill and click the Mark as paid link under the Balance due to re-create the payment. Then, go back and run the Balance Sheet report and check if the transaction is updated to the correct location.

 

To learn more about location tracking in QuickBooks Online, you can read this article: Set up and use location tracking.

 

Please let us know how things go after trying out the steps. We want to make sure this is resolved for you. Take care!

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