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david-seber
January 19, 2019
Question

Make customer name matching LESS USELESS

  • January 19, 2019
  • 1 reply
  • 2 views
disclaimer - I am not a good typist, but this is ridiculous.

When I type in a customer name about 2/3 of the time the auto-match will replace what I'm typing with something not even close.

example - I can try to type in DLB and end up with MaB.

What has happened is the stupid page has incorrectly matched the partial name in the middle of my typing (DL) and then replaced it with said incorrect name, I type another character (B) and end up with  something so far off and it's infuriating.

Another example - I type in "a" and I get a useless list of every customer name with "a" in it rather than a list of customers that begin with "A".

The auto-match is crap and it makes more work rather than saving me any effort.

    1 reply

    D
    david-seberAuthor
    January 19, 2019

    Another great one - You type in a unique name, it matches. You'd expect if you hit TAB it will populate it with the name, but instead it leaves you with "More choices" in the customer field and the joy of typing the name in again and remembering to move your hand from the keyboard to the mouse and having to click the name instead.

      JessT
      JessTModerator
      Moderator
      January 21, 2019

      Hi David,

       

      You can use the down arrow key and press Enter to highlight and select the detected name instead of using the Tab key.

       

      Thanks for reporting letting us know about this behavior. Let's open your QuickBooks in private browser to see if we get the same thing. Browsing privately disables the cache from saving your browsing data, and it's a good way to check issues caused by a full cache.

       

      A cache, on the other hand, temporarily saves your browsing history so a web page reloads faster. However, it may cause unexpected behaviors when it's full. So if you get the desired result while it's disabled, you can go back to your regular browser and clear the cached data. You can also try other browsers to see how it goes.

       

      You can always visit us here if you need anything else.

      _
      ____
      May 15, 2019

      This is happening in the QB DESKTOP VERSION 2019 - not clear how clearing "browsing history" is supposed to help!!!!

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