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wise9
February 1, 2023
Question

uncleared transactions

  • February 1, 2023
  • 3 replies
  • 94 views

I have done my bank reconciliation and I balance with my bank.  I still have two uncleared transactions that keep showing up on my report. In the register, one of the items has been marked with a 'C' and the other has an 'R.'  Why do these continue to show up on my reconciliation?

3 replies

CharleneMaeFQuickBooks Team
QuickBooks Team
February 3, 2023

This is unusual, wise9.

 

Let me make it up to you by ensuring this gets resolved.

 

Beforehand, make sure the status of the transactions isn't modified. Here's how:

 

  1. Click the Gear icon.
  2. Tap Chart of Accounts.
  3. Find the account you want to review.
  4. From the Action column, click View register.
  5. Find the transaction. Check if the C and R are under the ✔ column.
  6. If it doesn't, click the field to change the status.
    A blank status means the entry is not cleared or reconciled.
  7. Once done, click Save. 

 

If not, the issue could be browser-related. The outdated stored cache can affect the performance of the program.

 

To rectify this, let's access your QuickBooks Online account via a private window. This is a good place to determine if there's an issue with the browser. Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

Once logged in, check the Reconciliation page. If it works, let's clear the browser's cache to ensure the program performs efficiently. Otherwise, you can use other supported browsers. They also provide the best and most secure experience with QuickBooks. 

 

Additionally, discover these articles below on how to troubleshoot specific bank errors and manage your chart of accounts in QuickBooks: 

 

 

Please keep us posted if you need additional assistance with your reconciliation. We're happy to answer any questions you may have. 

wise9Author
February 3, 2023

Ok, I both transactions are set.

 

How can I check to see that they will no longer appear as uncleared on my reconciliation?

 

Thank you.

SirielJeaBModerator
Moderator
February 3, 2023

I appreciate you for getting back to the thread, @wise9. I'd be happy to provide clarifications with your transactions in QuickBooks Online.

 

I understand how relevant it is to track your transactions after your reconciliation process. To review their status, I suggest checking your bank register to see if the affected transactions have the status of Clear (C) or Reconciled (R). This proves that they no longer appear as uncleared in your reconciliation.

 

If you want to use bank rules that will automatically categorize transactions for you, please refer to this article: Set up bank rules to categorize online banking transactions in QuickBooks Online.

 

If there are any discrepancies in your reconciled transactions, you can check this article to help you fix them: Fix issues for accounts you've reconciled in the past in QuickBooks Online.
 

Feel free to get back to us if you need further assistance with your transactions in QuickBooks Online. The Community is always here to help you. I'm hoping for your flourishing year, wise9. Keep safe!

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