Why wont adding payments work?

Forum|Forum|2 years ago
December 18, 2023
1 reply
1 view

Adding payments not working

QuickBooks Online

Amanda-B

Good afternoon, marvmark8-gmail.

I appreciate you turning to the QuickBooks Community for support. I'd be happy to provide some information regarding Payments. Before we begin, can you tell me if your referring to the Payments feature, or how to receive payments from your customers?

Ill be on standby.

marvmark8-gmail-Author

Hello,

I am referring to the option to 'add payment', which then asks if you are charging a payment, or recording a payment already recieved. Once I save the amount applied it normally subtracts it or clears the total owing. On some invoices, no matter how many times I 'add payments', the amount owing does not change.

Thanks.

Amanda-B

Thanks for confirming, marvmark8-gmail.

In this case, Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend clearing your cache and cookies, switching to another browser, or trying a private browser. This usually resolves browsing data issues.

If the issue persists after trying the steps provided, I encourage you to reach out to the support team outside of the Community so they can investigate further into why this may be happening. You can reach them by following one of these methods:

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

Feel free to reach back out if you have any other questions.

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