Tax code not available

Hi there, Chini. We can perform these troubleshooting steps to ensure you can use your tax code with the QuickBooks Online mobile app.

Firstly, clear your app's cache to resolve any temporary data issues that may be preventing your tax code from displaying. This process can improve the app's functionality and ensure it's compatible with the system's latest features.

To do so, here's how:

For iOS

1. Tap Settings, then locate General.
2. Select iPhone Storage, then QuickBooks Online app.
3. Press Offload App.

For Android

1. Go to Menu ☰, then tap More Options ⋮.
2. Pick Settings, then Refresh Data.
3. Hit YES to confirm.

Once done, please restart your mobile phone and check if the issue persists. If it does, let's uninstall and reinstall the app.

At the same time, I recommend logging into your QuickBooks account through a web browser to verify if the tax code you intend to use is active. If it is, you can continue working using the web browser while resolving the issue on the mobile app.

Feel free to comment below if you have other concerns or questions.