Question

VAT

4 replies
12 views

Is any one else having the following issue.

URGENT Fault. In Bank Transactions when you open up a transaction to process, and you select the VAT all you get is Manage VAT. The ability to select VAT is not possible.

Processing in QBO is at a halt due to this bug/issue.

QuickBooks Online

ShyMae

QuickBooks Team

Thanks for adding a screenshot, Michael. I understand how critical it is for you to resolve this matter quickly, and I'm here to help make that happen. Let's work together, so you can add a VAT rate for your bank transactions.

I replicated your concern on my end. I successfully selected the appropriate VAT after the rates appeared. Please see the attached screenshot for visual reference.

In your case, let's perform basic troubleshooting procedures to fix the issue so you can proceed with categorising your bank transactions. An accumulation of historical data can lead to unexpected behaviors.

To begin, open your account and attempt to choose a VAT for your bank transactions, using an incognito window to eliminate the possibility of a webpage issue.

You can do this by using the following keyboard shortcuts:

Google Chrome and Microsoft Edge: Ctrl+ Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

Return to your regular browser once you can successfully select your preferred rate. Then, clear your cache to start afresh. Alternatively, consider switching to other supported browsers installed on your system.

Moreover, I'm adding these resources on various VAT codes, rates, and guides for effective transaction management:

Please let me know the outcome once you've completed the troubleshooting steps. I'm here to make sure you're taken care of, Michael.

M

Michael_777

ShyMae

Testing incognito worked. I have then cleared my Cache completely, and the problem has been resolved.

Browser used is Google Chrome on Windows 11.

Thanks for your help.

Michael

C

Carneil_C

Level 6

You're always welcome, Michael_777.

I'm glad that your concern about adding a VAT rate to your bank transactions was addressed by my colleague above.

Please know that it's always our top priority to respond to your queries promptly to get you back to business seamlessly. You can be confident that we'll remain committed to providing the highest level of support.

In addition, I'm also adding this handy article about the VAT detail report you can run on the basis you have chosen in your VAT settings: VAT Detail Report.

I'm still all ears if you have other concerns with bank transactions. I'd be glad to assist you. Take care always.

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