I'd like to confirm some information to ensure that I understand this correctly. Thus, have you contacted our Technical Support Team? If so, were they able to mention if they created a case for this matter? Additional information is much appreciated.

I'll wait for your response to sort it out. Have a good one!

jpc4Author

yes i have. , they have been adjusted,

just wondering if tier 2 team did this

they would be totally removed, as they are still there but just show zero

Mich_S

Level 5

We appreciate the additional details you provided, @jpc4. I want to guide you to the right support to assist you further.

QuickBooks Community is a public forum, and we're unable to access any cases created for your account. I recommend getting in touch with our Customer Support team. This allows them to review your account in a more secure environment, investigate the situation, and advise you on what to do. Here's how:

Please note the support hours to ensure experts are available for assistance.

Log in to your QuickBooks Online account.
Click on Help (?).
Go to QB Assistant, and type in your concern.
Click on Contact Us to connect with a live support agent.
Select a way to connect with us:

Start a chat
Call us

If you're all set, browse our QBO help page for help topics and video tutorials, depending on your concern.

You can always reply to this thread with questions about taxes or QuickBooks. We'll make sure to respond as soon as we can. Take the best care!

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