Question

What is wrong with QBO?

Forum|Forum|1 year ago
April 26, 2025
17 replies
17 views

My QBO Bank feed is not working it just keeps spinning with all my clients

QuickBooks Online

QuickBooks Team

I can see the importance of having a seamless experience with the QBO bank feed, Edgar. Let's go through some troubleshooting steps to resolve the issue you're facing.

What you're experiencing can be caused by data issues in your browser. If your QBO bank feed keeps spinning, consider accessing your account in a private browser, which ignores cached data and doesn't save browsing history.

Here are the shortcuts to open a private browsing window in different browsers:

Google Chrome and Microsoft Edge: Press CTRL + Shift + N
Mozilla Firefox: Press CTRL + Shift + P
Safari: Press Command + Shift + N

If this works, please return to your regular browser and clear its cache. This can help refresh website preferences that might be causing problems with QuickBooks Online. Alternatively, you can use other devices or supported browsers to ensure everything functions as expected.

Additionally, I've included this helpful article to assist you effectively in categorizing transactions in QBO and ensuring that your accounts align with your bank and credit card statements: Categorize online bank transactions in QBO.

Please know that I'm just a post away if you need further assistance with managing your bank feed in QBO. Don't hesitate to reach out.

T

Trina Clark

I am also having issues. Bank feed transactions are not showing.

Let me be clear, the screen shows the boxes of the accounts at the top but rest of the screen is blank.

Bank refresh just spins and then the system locks up.

I recently switched to the new bank feed option, is this the problem?

M

Marc99

I appreciate your effort for following the basic troubleshooting steps and trying to contact the live support above, Marc. The bank feeds error you encounter is because of browser compatibility, browser settings and scripts and cookies.

To give you more information on how to resolve bank feeds error, consider checking out this article: What To Do If You Get a Bank Error or Can't Download Transactions in QuickBooks Online.

To handle this smoothly and effectively, I recommend reaching out again to our live support team. They provide real-time support and can collaborate directly with you to quickly diagnose and resolve the problem. You can contact them through phone or live chat, where they are equipped with specialized tools ready to assist you. Please check our support hours to ensure timely assistance.

Once you have reconciled your account, you can print the reconciliation report, which provides a valuable record for financial audits in QuickBooks Online.

If you have any more questions or need further assistance with QuickBooks Online, please don't hesitate to reach out. We're here to help ensure your accounting needs are met smoothly and efficiently.

It's not the issue at all. Have you read what I wrote?

My bank feed connection can be refreshed, just the feed don't appear. And it does the same thing on your desktop app.

Browser compatibilities is not the issue at all. I've tried on chrome, brave, safari and clear all my caches and cookies + tried incognito. Your live support is not available over the weekend and the chat thing page do have the same error after a certain period of time, it just fail to load.

M

Marc99

Seems to be fixed now

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