How does quickbooks think its ok to cancel a full payroll module instead of just deactivating the direct deposit after multiple nsf that were corrected immediately

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QuickBooks will not allow me to continue using the payroll module after 4 nsf's in 12 months, i asked to have only the direct deposit service revoked and they told me to use a different accounting software

QuickBooks Online

JamesM4

Level 6

Hello michele-thenewho,

Welcome to the Community. QuickBooks is designed to help you achieve your accounting goals using the tools and resources offered in the program. I'll be glad to steer you in the right direction from here.

In order to get the resolution you need, a specialist will need to take a look at your QuickBooks account. This also makes sure you get the help you need in a private support environment. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support.

Feel free to keep me posted on how you make out. I'll be a message away.

michele-thenewhoAuthor

I already spoke to many people in the last week and the last person in your compliance department told me i could wait 12 months or I could go with another accounting software.

I could understand that answer if the NSF's were not properly re-debited and the NSF fees hadn't been paid however the total amounts were always re-debited without any issues and the NSF fees were not paid but this not the case.

I can view in my settings that I am ineligible for direct deposit however they cannot just deactivate the direct deposit feature to allow me to continue using the payroll module.

The response from your customer compliance team member is absolutely disgusting and a horrible form of customer service. I have never been so upset with a customer service response as i was speaking to your compliance team.

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