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Roland B
Level 1

T4 Internet File Transfer Error: We are unable to process your submission because the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in.

Help, I cannot figure out how to work around this error msg: Error: We are unable to process your submission because the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in. 

 

Anyone who has solved the issue please HELP! 

Thanks in advance 

3 Comments 3
Trish_T
QuickBooks Team

T4 Internet File Transfer Error: We are unable to process your submission because the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in.

Hi Roland B,

 

Welcome to Community!  It's essential that you're able to electronically submit your T4 slips to the CRA.  There have been some recent updates, and you can follow this link, to review the Changes to T4, T4A, T5018 XML Filing to CRA.

 

Quickbooks Desktop has now added a field "Representative Identifier (RAC)" to the EFile T4 page.  This is where you will type your RepID and then Submit.  You should now be able to upload the .xml file to the CRA. 

 

Should you require additional assistance, please don't hesitate to contact our QuickBooks Desktop specialists at 1-833-317-2226, Mon-Fri: 9am-8pm ET.

 

Feel free to reach back out with any other questions.  We would be glad to help!

lovers
Level 4

T4 Internet File Transfer Error: We are unable to process your submission because the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in.

I get the same frustrating error.   I am waiting on the phone to speak to a rep to see what is going on.   In all the years efiling I have never run into this issue.  Seems after they revised the web site this has happened.

Diane18
Level 4

T4 Internet File Transfer Error: We are unable to process your submission because the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in.

Same here.  This is beyond frustrating!  I sign in using Represent a Client so does this means I can't file?

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