Profile Freezes when accessing T777 Form?

DeniseBarber · ‎March 10, 2023

I have one computer that freezes whenever the preparer accesses the T777 form. Uninstalled and reinstalled but still same problem. Other computers with same specs etc operate just fine.

And it only appears to be the T777 form? Version 2022.3.5

MatCla23 · ‎March 11, 2023

I'm Having the same problem since the new update...

Cathy_aplus · ‎March 13, 2023

I am having the same issue - is there a work around?

Lauren-s · ‎March 13, 2023

I am also having the exact same issue since the recent update.

Misstax · ‎March 15, 2023

Every time I open the form t777 Profile freezes and I have to close the program

We ar ein the middle of the tax season and i cannot enter employment expenses,

What are they doing about it?

RaymondP · ‎March 15, 2023

Same problem. Can we get any support?

MatCla23 · ‎March 16, 2023

Put yourself in 75% instead of 45% before entering T777

Rick1953 · ‎March 18, 2023

I'M ACCESSING FROM A CLOUD FROM BUSINESS OFFICE AND HOME OFFICE. I HAVEN'T BEEN IN THE BUS OFFICE SINCE THURSDAY..I'LL CHECK ON TUESDAY

Rick1953 · ‎March 18, 2023

I DON'T UNDERSTAND WHAT YOU ARE SAYING 75% 45%?????????????????

Rick1953 · ‎March 18, 2023

SOLUTION..ENTER THE TRADE EXPENSES ON THE OTHER DEDUCTION LINE AND IT BRINGS UO EMPLOYEMNT EXPENSES AND IF YOU ENTER IT THERE WITH AN EXPLANATION. IT WORKS. SAD EH?

Rick1953 · ‎March 18, 2023

UO * UP

Saverio · ‎March 19, 2023

I am having the same problem. I did re-install the program once and it seemed to solve it but now it happened again and reinstall did not work.

LouiseLaird · ‎March 20, 2023

Yes, when opening the client's file, go to the top of the screen to the box that says '45%' which is the size pf the font/page. Change it to 75% and it will work. Your screen will be huge but at least you can input T777 data.

LouiseLaird · ‎March 20, 2023

Yes, when opening the client's file, go to the top of the screen to the box that says '45%' which is the size pf the font/page. Change it to 75% and it will work. Your screen will be huge but at least you can input T777 data.

Rick1953 · ‎March 20, 2023

THANX.. I CHANGED IT. JUST OUT OF CURIOSITY, I CHANGED IT TO 50 % AND THEN IT FROZE AGAIN

SEE IF THAT HAPPENS TO YOU

RICK

Rick1953 · ‎March 20, 2023

LOL 50% SEEMS TO BE WORKING NOW.

WHAT A FARCE. TOTALLY UNPROFESSIONAL OF PROFILE

Rick1953 · ‎March 20, 2023

LOL KUDOS TO YOU FOR YPUR PATIENCE..GOOD THING THIS WILL BE MY LAST YEAR OF LOTS OF RETURN FILINGS..BEST OF LUCK

Rick1953 · ‎March 28, 2023

IS PROFILE PLANNING ON FIXING THIS ISSUE? I FORGOT TO CHANGE THE DISPLAY TO 75% AND LOST 3 HOURS OF IMPUT ON A T-1 AND HAD TO REDO IT ALL.. I SENT THEM A NOTE SAYING I'LL NEVER BUY THIS PRODUCT AGAIN. SO FED UP

ProFile Duncan · ‎March 30, 2023

Hi,

There were zoom improvements in ProFile 2022.4.0, released today. On testing in 2202.4.0, ProFile does not freeze on any T777 forms.
I apologize for the inconvenience this caused