Cannot print paycheque stubs

Hi ursulablake, 

QuickBooks Online offers a robust payroll module that makes it simple to manage how you pay your staff. I'd be glad to give you a hand so you can start printing the paystubs in no time. 

First, it's important you've set up your printing preferences. I trust that you've already done that, however, I'll list the steps below for future reference: 

1. Navigate to Settings ⚙️ > select Payroll Settings.
2. In the Preferences section, select Paycheque Printing.
3. Select Plain paper stubs, then select OK.

After you've done this, you can print your paystubs using the steps below:

1. Click on Employees or Payroll menu, then select Employees.
2. Select Paycheque list.
3. Click on the paycheques you'd like to print, then select Print.

If you're still having issues after trying this, I recommend clearing cache and cookies on your browser. Doing this helps fix the majority of the issues the site may be having. You can do this by following the steps in this article: Clear Cache and Cookies. I encourage you to try this out and let me know how you make out. 

I'll be here in case you need further assistance. Otherwise, I wish you a great rest of the day