IOS App sessions ending more quickly

Hi there, James Read.

Let's reset the app data in your QuickBooks App to check and verify if it's a data problem. 

Here's what you'll need to do:

1. Click Help on the navigation bar at the top.
2. Select Reset App Data.
3. Allow a moment for the process to complete, and then close the app.
4. Be sure to right-click the app and Run as Administrator when re-opening.

To know more about this process, I'm attaching a great resource that you can read: QuickBooks App for Windows and Mac: General support.

Additionally, kindly check your app if they met the system requirements for QuickBooks Online.

Let me know how things go by adding a comment below. I'll do whatever it takes to ensure your concern would resolve. Have a great day.

Hi Mirriam

Thanks for coming back to me.

I have refreshed the data, and tested on my iPhone this morning.

In my tests (connected via WiFi), the "session expired" notice appears after 5 minutes of inactivity, which then forces a log out (losing data entered) and requires you to log in again. 

Thanks

James

Hello James Read, 

Thanks for coming back to us here, 

can you please try these troubleshooting and let us know if it still has not resolved your issue, here is the link to help you. 

Hi Ashleigh

Many thanks for this.

I have tried the various options (including the final, delete and re-install app) and the session still expires after approximately 5 minutes. 

James

Hi James, thanks for getting back to us. Can we ask is background refresh on in the settings on the ios device since the update?-Emma

Hi Emma

Background refresh is set to On (for WiFi & Mobile Data) for the iPhone + Quickbooks is set to On (as an app that's allowed to use Background Refresh).

Thanks again.

James

Just to add....

Another of our users just emailed me to say "I’ve found that today that it’s kicked me out after just finding a postcode on Google then going straight back in. It must have been a minute or so." 

.Thanks

James