Solved

Anyone else having intermittent problems sending invoices/quotes? My email seems to be working fine, just not receiving the cc email so assuming invoice never sent?

Forum|Forum|4 years ago
April 26, 2022
20 replies
30 views

No text available

QuickBooks Online

Best answer by Ashleigh1

Hello Gemma6677, thanks for coming back to us here, can you please have a look at these two articles and go through the steps and hopefully that will resolve your issue please let us know how you get on.

3 solutions for you when customers aren't receiving your emails

Receive important emails from intuit

P

payment after leaving

Level 10

Hi gemma6677 Welcome to the Community. Are your customers receiving the emails?

G

gemma6677Author

They are not - and I am not receiving my cc copy either

A

Ashleigh1Answer

Level 14

Hello Gemma6677, thanks for coming back to us here, can you please have a look at these two articles and go through the steps and hopefully that will resolve your issue please let us know how you get on.

3 solutions for you when customers aren't receiving your emails

Receive important emails from intuit

I

imhere2day

Yep! And it’s a multi year problem. I would tell you to not even bother wasting your time with customer service as they will waste your hours, endlessly and arrive you to no solution. They are completely worthless and always say their engineers are working on things and can give you no timeline of completion or any improvement. Best of luck!

A

Ashleigh1

Level 14

Hello Imhere2day, Its the bank you were posted to and on the bank register anything with an R has been reconciled with or without a cleared date and they only have an R on the bank register if they have been added to a reconcile.

A

Andrew124

Hello there, @imhere2day.

I understand how convenient it is in sending invoices in QuickBooks Online (QBO). I’m here to share some details that can help you with the delivery errors you’ve encountered in QuickBooks Online.

As of the moment, there's an ongoing investigation into whether users are experiencing bounced emails when sending invoices. Rest assured, our engineering team is working on a fix.

In the meantime, Also, I want to ensure you're in the loop about the investigation's status and its fix. With this, I recommend contacting our Customer Care Team. They can add your company to the notification list so you'll receive email updates.

Please ensure to check our available hours when contacting our support so we can address your concern on time.

You may also want to consider manually downloading your invoices and sending them to your customers.

Also, you might consider checking out this article here just in case you want to personalize your sales forms in QBO: Customize invoices, estimates, and sales receipts.

Please bear with us as we're working on this. Keep me posted if you have any other questions or concerns about managing your invoices. The Community always has your back. Keep safe always.

"As of the moment, there's an ongoing investigation into whether users are experiencing bounced emails when sending invoices. Rest assured, our engineering team is working on a fix. "

1. If they are working on a fix then your investigation must be complete and you know that users are experiencing bounced emails?

2. This has now been happening for 1 year - I was put on the affected users last February (2022).

I now use gmail which avoids the issue, but that won't be a solution everyone can go with.

S

SKT252525

The quickbooks self employed system is a bit hit and miss with invoices. I have had clients complaining they've not recieved them at all, even after having checked spam. Others have complained that all of the information is not there and they can't pay me. Of course you can't check what's been sent via a sent items box either. I've now given up, and prefer to send a PDF, doing this is quite complicated because you can't save as a PDF untill you sent it. The work around is to send it to your own email address, and then save as a PDF from the system. Just appolgise to the client that the email address is not right. This is the only way to do it and keep the invoice on the system. Saving it as a draft and then PDF means it stays for ever as a draft untill you send it to someone.

Sign up

Login with SSO

Let's get you signed in

Login with SSO