Bad Coding Making Data Entry Slow & Extremely Annoying

Hi paul72, we understand the delay in data entry that changes such as this can cause and it's our aim to make the overall process easier for you. So that we can ensure your request to populate the cursor in payee field automatically is reported to our technicians, please begin a direct chat. Our agents will then be able to escalate your case and keep you updated along the way. 

Thanks for the quick reply @GeorgiaC - if only your techies were as responsive, we wouldn't have problems like this!

I tried the Live Chat route last week - https://quickbooks.intuit.com/learn-support/en-uk/transactions/re-bug-in-qbo-making-data-entry-slow-... - the agent I dealt with claimed they have no such magic wand & referred me to... the Cog Wheel of Doom, the place where Feedback goes to die.

In essence, if/when a developer deigns to read the feedback, deems it worthy of their valuable time & decides to action, then (& only then) will I receive an update.  I have not received an update so I assume that nothing is being done & nothing will be done unless more noise is made.

If we were asking for some fancy new pie-in-the-sky feature, I'd understand the delay.

We aren't.  We are simply asking for the bad coding to be reversed.  They've done it once so it shouldn't be too difficult to do again.

I completely agree with paul72 about this issue.  It's very annoying and tedious to enter data.  QuickBooks, PLEASE go back to how it was!  

This really does make for a tedious experience.. Why can't this simply be corrected? Is it supposed to function this way? If not, is there anything users can do to fix it?

It would be really easy and simply to have a bug reprting section of the forum. But, of course that would be too easy and would mean the mysterious devs would have to see what a mess they are creating.

Hi @GeorgiaC @Ashleigh1 

This is clearly something that is causing huge frustration to a lot of users.

We need QBO to be easy & efficient.  This bug is is slowing us all down.  It makes QBO an absolute PITA to use for manual entry.

The bug has been reported here many times.  It is clearly a coding problem.

Most of us have submitted Feedback as suggested but no-one has reported receiving any response.

Several of us have used the Live Chat - all to no avail.

Could you give us a straight answer to a straight question please?

Is this being investigated?

At all?

By anyone?

Anywhere?

Hi paul72, thanks for contacting our support team to flag this. Please see the email sent today so that I can ensure this is escalated to our technicians for further review. Apologies for any frustration being caused by this in the meantime. 

Thank you @GeorgiaC 

I have replied to the email with some details.  Please let me know if you need any other information.

Now we have a case reference number, what does that mean in practice?

How long till this might be reviewed?

What is the general progression (how does the escalation process work)?

This glitch is still not fixed!    Although, weirdly enough, it's fixed in ONE of my client's files, but no others.  I'm stumped.

Completely agree ! I complained weeks and weeks ago.... nothing is ever done

Totally agree with this because I flagged this up as well and it's a pain in the rear end, constant double clicking and scrolling

You've literally got to watch what you're doing when entering an invoice (Product/Service box), click one and go to type and up pops the blooming Service Box !! ARRRRRRGH !!

This glitch is still not fixed! Although, weirdly enough, it's fixed in ONE of my client's files, but no others. I'm stumped.

That's interesting @LesLew - are both clients using the same version?

Are they on separate logins?

Or via your login?

Although she has not replied to my later questions on the support ticket (I've been too busy to chase this up), @GeorgiaC has (& I quote) "raised this to our higher support team, and they have advised that this is working as designed" which simply makes me wonder about the competence of the designer!

I use the same login for all of my clients.  Some of them are QB Accountant Companies and some are QB Online Companies.   The one where the cursor goes back to the Payee field is a QB Online Company, but there are other QB Online Companies where it's not working.  I'm so frustrated.  Ironically, the one where the cursor goes back to the Payee field: get this.......it asks me each and every time I am entering a check with a vendor name:  "Do you want to prefill this check and overwrite your entries using values from this contact's last check?"  Once again, I have to use my mouse to say YES, so it kind of cancels out the original bug's "fix".  Ugh.