Receipt upload error

Let's get rid of the error when uploading receipts in QuickBooks, Dykie.

There are times when a browser's cache data becomes full of frequently accessed pages or damaged. When this happens, pages like accessing your report don't load properly.

As an initial step, let's access QuickBooks Self-Employed (QBSE) using a private or incognito window. Kindly use either of the following shortcut keys:
 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

If you can upload receipts without error, proceed to delete your browsing history to clear out the cache or data that's causing the issue. Use this article as a guide: Clear cache and cookies to fix issues when using QuickBooks Online. Otherwise, try using a different browser to be more thorough.

Here's how to manually attach the receipt in case you need a reference:

1. Sign in to your QBSE account using a browser.
2. Go to the Transaction menu and select Add Transaction.
3. Fill in the necessary details, then drag/drop or browse your receipt.
4. Click Save when done.

You can look this up if you need help with your categories: Categories in QuickBooks Self-Employed.

If you need other references for tips on your future task with QBSE, you can check out these helpful links: 

• QuickBooks Self-Employed Overview.
• List of our articles.

The Community is always open if you have other questions. I'll be around to help. Wishing you a great day ahead!

Hi Dykie, thanks for getting back to us, to troubleshoot the issue, can I check if this happens both on Wi-Fi connection and when using 4G on your mobile? 📱

Hello Dykie, We've raised this up to senior technicians, we just need to query first if you have uninstalled and reinstalled the app and if so does it do the same thing? Thank you.