VAT rates in mobile app

16 replies
39 views

How do you turn off a VAT rate in the mobile app, we have a client who is using the mobile app for QBO and keeps using the EC codes by mistake. we have turned them off on the computer version but they are still there on the app and he keeps using them, is there a way to turn them off for the app so they no longer appear under the "what is the tax" option?

QuickBooks Online

TaliaI

Level 8

Hello Colin_Four_Ferry,

Welcome to the Community - thank you for your question!

To confirm, have you made those codes inactive on the computer?

Thanks,

Talia

Colin_Four_FerryAuthor

Yes, we marked them as inactive so they no longer come up as an option for the tax rate online

EmmaM

Level 10

quick update. it seems that the rates have updated if we look at them on an i-phone but not on an Android

Hello

Thanks for trying that.Okay on the android phone can we ask you to close the app, not by minimising it but fully close it down to refresh the data.Does it refresh with the inactive codes?Alternatively if you go in the app to help>app refresh it should do the same thing.

Let us know if the outcome is the same

Thanks

Emma

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