VAT rates in mobile app

16 replies
38 views

How do you turn off a VAT rate in the mobile app, we have a client who is using the mobile app for QBO and keeps using the EC codes by mistake. we have turned them off on the computer version but they are still there on the app and he keeps using them, is there a way to turn them off for the app so they no longer appear under the "what is the tax" option?

QuickBooks Online

TaliaI

Level 8

Hello Colin_Four_Ferry,

Welcome to the Community - thank you for your question!

To confirm, have you made those codes inactive on the computer?

Thanks,

Talia

Colin_Four_FerryAuthor

Yes, we marked them as inactive so they no longer come up as an option for the tax rate online

Ashleigh1

Level 14

I'm having the same problem, I can select no Vat as default on the computer but not my android phone, latest update, have tried everything.

This problem is very annoying and obviously isn't isolated to the people that have already brought it up.

Hello Mighty try Xero,

Thanks for commenting on this thread,

Is it not giving you the option to select no vat on the app?

What are the options it is giving you to choose from?

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