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Not applicable

How to change login password

Staff change and last password fails.

Tried to reset password but do not have access the phone.  Reset link sends me to a screen that tells me to contact support.

Login UID - removed

2nd Login UID - removed

We need to access this account to update it.  Please respond as soon as possible to removed or to either email address noted above.


Phillip J. Seaman
Sacramento Delta Bay marina

Not applicable

How to change login password

Welcome to the QuickBooks Community, deltabaymarina.

I'd be glad to offer my assistance in changing your login password for QuickBooks Online.

You can change your password by clicking the I forgot my user ID or Password link from the Sign in page. Since you can't access the phone, you can enter your email address instead of the phone number, then you should receive a message that allows you to reset the password of your login credentials.

If you still can't access your account, I'd suggest contacting our QuickBooks Customer Care Team so they can pull up your account in a secure environment and change it for you.

Please keep me posted on how this goes, I’m just a couple of clicks away. Wishing you continued success.
Level 4

How to change login password

You can simply reset your QuickBooks Password by following the below steps:


  • You see the login screen in the QuickBooks desktop, Select I forgot my password.
  • Answer the security question and click OK.
  • Just press on Close when you see this message: “ When you removed the password and challenge answer and the question then your company file is no longer password-protected. When you nearby this window, then you create a new password and select and answer your challenge question.”
  • Open the window then change the QuickBooks password.
  • Then enter a new password and new challenge question.
  • Press on OK.

Then your File will open.




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