I followed the instructions on exporting from QBO to QBD, updated the certificates as needed.
The migration tool starts, lets me select the qbxml file, creates the file but then it throws the error code
1009 - Internal Error: exception unknown.
When I open the created file, no data has been transferred. Can someone guide me on how to proceed.
I am using QB 2018 Premier Manufacturing and Whole Sale.
Let's get rid of the error so you can open the file in QuickBooks Desktop (QBDT), RuthAnnR.
The error occurs when:
What you need to do is:
If the same issue persists, you can completely uninstall QBDT using the Clean install process. It replaces your QuickBooks Desktop software and its installation files.
Keep me posted if there's anything else you need by commenting below. I'm always right here to provide the information you need.
Utilize the trial license of QBD 2021 to convert your data. If you are able to open the converted file on it, you may purchase a 3rd party downgrade service to open the file on your QBD 2018.
I am having the same issue. QB Migration tool starts importing and a third of the way through I get the message “Internal error: Unknown exception, Error 1009” I am using QB Pro 2021. Can anyone help with this?
Thanks for joining the thread, @FCRVFastFix.
If I may ask, were you able to try the steps provided by my colleague @MaryLandT above? If no, I suggest following the above-recommended solution.
However, if the issue persists, I recommend contacting our Customer Care Team. They have the tools to pull up your account to deep investigate the root of the problem and why the issue keeps appearing.
To reach them, here's how:
You can also check out this link for more information on how to connect with them: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.
Let me know how it goes and if there's anything else you need. I'm here to help. Take care!
I just checked the following link and it says "updated 7 days ago"
I talked to 5 different people in QBO or QBD wasted 3 hours.
All of them were kicking the ball from QBO to QBD, and 3 people in QBO kicked around each other. IT IS A TERRIBLE EXPERIENCE!!!!!!!!!! I've been using this QBO->QBD->Turbo tax business for 3 years and this is the first time I think the company will be ruined by its customer service.
So far, no solutions.
Thank you for joining the thread, Rob.
I'm here to help you with moving your data from QuickBooks Online (QBO) to TurboTax.
The ability to directly import your QBO data to TurboTax is not yet available. Thus, they must be exported to QuickBooks Desktop (QBDT) first. I'll guide you with the detailed process.
To get started, I recommend downloading a free trial of QBDT.
After that, you need to export your QBO data to QBDT. You can check out these articles as your guide: Export and convert your QuickBooks Online data to QuickBooks Desktop.
Just in case you're getting issues with the process, you can connect with our Support Team for further assistance.
Once the data are available in QBDT, you can now proceed with exporting them to TurboTax. Here's an article you can read more about the instructions: How do I import QuickBooks data into TurboTax Business?.
On the other hand, you can check out these links for more hints while working with QuickBooks in the future:
If you have any other follow-up questions about moving QuickBooks data to TurboTax, please let me know by adding a comment below. I'm always here to help. Have a good one!