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RuthAnnR
Level 1

QBO to QBD Issues

I followed the instructions on exporting from QBO to QBD, updated the certificates as needed. 

 

https://quickbooks.intuit.com/learn-support/en-us/import-or-export-data-files/export-and-convert-you...

 

The migration tool starts, lets me select the qbxml file, creates the file but then it throws the error code

 

1009 - Internal Error: exception unknown. 

When I open the created file, no data has been transferred.  Can someone guide me on how to proceed. 

 

I am using QB 2018 Premier Manufacturing and Whole Sale.  

14 Comments
MaryLandT
QuickBooks Team

QBO to QBD Issues

Let's get rid of the error so you can open the file in QuickBooks Desktop (QBDT), RuthAnnR.

 

The error occurs when:

  • QuickBooks isn’t running.
  • No company file is open.
  • An open window is preventing the connection.

What you need to do is:

  1. Exit and reopen QuickBooks.
  2. Sign in to your company file.
  3. Make sure there are no other windows open in QuickBooks.

If the same issue persists, you can completely uninstall QBDT using the Clean install process. It replaces your QuickBooks Desktop software and its installation files. 

 

If you still see this error, get in touch with our Live Support Team so they can help move your data to QBDT.

 

Keep me posted if there's anything else you need by commenting below. I'm always right here to provide the information you need.

Fiat Lux - ASIA
Level 15

QBO to QBD Issues

@RuthAnnR 

Utilize the trial license of QBD 2021 to convert your data. If you are able to open the converted file on it, you may purchase a 3rd party downgrade service to open the file on your QBD 2018.

FCRVFastFix
Level 1

QBO to QBD Issues

I am having the same issue.  QB Migration tool starts importing and a third of the way through I get the message “Internal error: Unknown exception, Error 1009”  I am using QB Pro 2021.  Can anyone help with this?

MirriamM
Moderator

QBO to QBD Issues

Thanks for joining the thread, @FCRVFastFix.

 

If I may ask, were you able to try the steps provided by my colleague @MaryLandT above? If no, I suggest following the above-recommended solution. 

 

However, if the issue persists, I recommend contacting our Customer Care Team. They have the tools to pull up your account to deep investigate the root of the problem and why the issue keeps appearing.

 

To reach them, here's how:

  1. Press F1 on your keyboard or go to the Help menu at the top.
  2. Select QuickBooks Desktop Help.
  3. Enter Support in the search field.
  4. Click the Contact us link at the bottom.

You can also check out this link for more information on how to connect with them: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.

 

Let me know how it goes and if there's anything else you need. I'm here to help. Take care!

FCRVFastFix
Level 1

QBO to QBD Issues

I've just been informed by QB Desktop support (after 53 min.) that as of Dec 2020 the QB migration tool no longer supports the conversion of QBO to QB Desktop.

FCRVFastFix
Level 1

QBO to QBD Issues

I have been informed by QB Desktop support (after 53 min.) that as of Dec. 2020 the QB migration tool no longer supports the conversion from QBO to QB Desktop.

Fiat Lux - ASIA
Level 15

QBO to QBD Issues

@FCRVFastFix 

I just checked the following link and it says "updated 7 days ago"

https:// quickbooks.intuit.com/learn-support/en-us/import-or-export-data-files/export-and-convert-your-quickbooks-online-data-to-quickbooks/01/186187#

 

paul12345678
Level 1

QBO to QBD Issues

I talked to 5 different people in QBO or QBD wasted 3 hours.

 

All of them were kicking the ball from QBO to QBD, and 3 people in QBO kicked around each other. IT IS A TERRIBLE EXPERIENCE!!!!!!!!!! I've been using this QBO->QBD->Turbo tax business for 3 years and this is the first time I think the company will be ruined by its customer service.

 

So far, no solutions.

Fiat Lux - ASIA
Level 15

QBO to QBD Issues

@paul12345678 

Do you need to export QBO data to TurboTax or else?

robbruce70
Level 1

QBO to QBD Issues

I need this to work as well. 

Need to get QBO to Turbotax

Angelyn_T
QuickBooks Team

QBO to QBD Issues

Thank you for joining the thread, Rob.

 

I'm here to help you with moving your data from QuickBooks Online (QBO) to TurboTax.

 

The ability to directly import your QBO data to TurboTax is not yet available. Thus, they must be exported to QuickBooks Desktop (QBDT) first. I'll guide you with the detailed process.

 

To get started, I recommend downloading a free trial of QBDT.

 

  1. Open this link: https://quickbooks.intuit.com/learn-support/en-us/new-subscriptions/download-a-trial-of-quickbooks-d....
  2. Choose a version of QuickBooks you want to download.
  3. Take note of the license and product number, then get ready with the download and installation process.

 

After that, you need to export your QBO data to QBDT. You can check out these articles as your guide: Export and convert your QuickBooks Online data to QuickBooks Desktop.

 

Just in case you're getting issues with the process, you can connect with our Support Team for further assistance.

 

Once the data are available in QBDT, you can now proceed with exporting them to TurboTax. Here's an article you can read more about the instructions: How do I import QuickBooks data into TurboTax Business?.

 

On the other hand, you can check out these links for more hints while working with QuickBooks in the future:

 

 

If you have any other follow-up questions about moving QuickBooks data to TurboTax, please let me know by adding a comment below. I'm always here to help. Have a good one!

Fiat Lux - ASIA
Level 15

QBO to QBD Issues

@robbruce70 

Utilize the trial version of a bookkeeping app to integrate your QBO account and get the TXF file. You don't need to install the trial license of QBD.

robbruce70
Level 1

QBO to QBD Issues

Which bookkeeping app would you recommend? 

Fiat Lux - ASIA
Level 15

QBO to QBD Issues

Check your PM.

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