Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
Showing results for 
Search instead for 
Did you mean: 
Level 1

Uploading documents through my accountant/shared documents not working.

1 Comment
QuickBooks Team

Uploading documents through my accountant/shared documents not working.

Hi there, bellsworth1.


Let's try some steps so you can upload your file. If you're not seeing the Upload a document link at all, you will have to ask your accountant to create a request. 


Though, if you're getting an error when uploading documents, please log in to QuickBooks Online using a different browser. You can use any of these browsers: 


  • Chrome
  • Safari
  • Firefox
  • Microsoft Edge
  • Internet Explorer 10 or higher

Alternatively, you can clear cache or delete your temporary internet files. QuicBoks Online may not work properly if your browser is holding too much data from previous browsing sessions. Let me share this article on how to do that: How Do I Clear My Browser Cache And Temporary Internet Files?


Let me know if you have follow-up questions. 

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us