Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
B
bgrebil
November 13, 2018
Solved

Cannot disconnect banking accounts

  • November 13, 2018
  • 2 replies
  • 1 view

Hello,

I keep having an error message trying to connect my Bank of America accounts in QBO. After a month, I thought I would try disconnecting entirely and then reconnecting. I have done this before without issue - however, when I go to edit the account, the check box with the "Disconnect this account on save" is entirely missing. It's not there for any of my connected accounts. (See screenshot). This baffles me, as I've disconnected other accounts and can't understand why the entire option, for all accounts, is missing. Did the way you disconnect accounts change? Help? Thank you!

Best answer by Morgan_B

Hey there, bgrebil.

 

Thanks for reaching out for support here in the Community. I want to make sure you're able to disconnect bank accounts in QuickBooks Online.

 

I appreciate the screenshot you attached with your question. You're looking in the right place for the "Disconnect this account on save" check box. As an initial troubleshooting step, I recommend clearing the cache within your browser. Sometimes the cache can become bogged down with older data, potentially affecting views and performance in QBO.

 

This article will walk you through the steps to refresh the browser: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporary-Internet-files/m-p/186420. You'll just need to select the particular browser you're using.

 

Feel free to let me know how things look after trying this, and we'll go from there. Take care.

 

 

2 replies

Morgan_B
Morgan_BQuickBooks TeamAnswer
QuickBooks Team
November 13, 2018

Hey there, bgrebil.

 

Thanks for reaching out for support here in the Community. I want to make sure you're able to disconnect bank accounts in QuickBooks Online.

 

I appreciate the screenshot you attached with your question. You're looking in the right place for the "Disconnect this account on save" check box. As an initial troubleshooting step, I recommend clearing the cache within your browser. Sometimes the cache can become bogged down with older data, potentially affecting views and performance in QBO.

 

This article will walk you through the steps to refresh the browser: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporary-Internet-files/m-p/186420. You'll just need to select the particular browser you're using.

 

Feel free to let me know how things look after trying this, and we'll go from there. Take care.

 

 

B
bgrebilAuthor
November 14, 2018

Aha! That did it. Glad it was something simple. Thank you!

Morgan_B
Morgan_BQuickBooks Team
QuickBooks Team
November 14, 2018

That's great to hear! You know where to find me if you have any other questions.

2
2BTrusted
September 1, 2020

For an account where the "disconnect this account on save" is missing if you make the account inactive in the Chart of Accounts and then re-activate it the banking link will be broken.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement