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nldirksen
Apr 24, 2020 9:35 PM UTC
Question

Payee Display

As I scroll through my register the payee does not display. It will when I click on the transaction. How can I have the Payee show all the time? It just started happening.

19 replies

JessT
JessTModerator
Moderator
Apr 24, 2020 10:45 PM UTC

Thank you for posting today, nldirksen!

 

I'll share your option to see the payees in your registers.

 

Currently, the option to show the PAYEE along with the transactions in the register is only offered in the QuickBooks Online Accountant version. However, you can use the Transaction Detail by Account report to see the payee of the transactions per account.

 

You can also customize the report like filtering certain accounts or certain payees only and save it for future use.

 

Hope this option finds you well today. If you need more help you can always go back to this thread.

nldirksenAuthor
Apr 24, 2020 11:19 PM UTC

You have got to be kidding me. Can I ask why this was changed?

 

I have always been able to see who my Payee is without having to click on a transaction. As an owner of a business this is awful, especially paying almost $500 a year for this service. Your service has tripled since we started our business. I should not have to run reports on MY BUSINESS when I need to refer back to a transaction. It doesn't make sense that you can click on the transaction and see it, but scrolling through you cannot. 

 

I really doesn't make any sense from a user standpoint at all to be designed this way. Please considering changing this back to what it was.

 

 

    MaryLurleenM
    MaryLurleenM
    Level 6
    Apr 25, 2020 12:28 AM UTC

    Hello there, nldirksen,

     

    I'm able to see the payee when viewing the transaction in the bank register. Let's try some basic troubleshooting to check if this is a browser-related issue.

     

    Let's start accessing your account via a private browser or incognito. Here's how:

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Internet Explorer: Ctrl + Shift + P
    • Safari: Command + Shift + N

    If it works, then we need to clear your browser's cache to optimized your browser performance. If the same thing happens, I recommend using another supported browser.

     

    Let me know if you need further assistance.

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